DOLCE&GABBANA · 19 hours ago
North America Customer Service Coordinator
New York, NY
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
3+ years expDolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator. The Customer Service Coordinator will support the CS team in providing outstanding service to Wholesale customers and Retail Stores, E-Commerce, as well as Italian HQ and various internal business areas.
ApparelFashionJewelryShoesShopping
Responsibilities
Account Administration
Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce
Liaise between sales team, buyers and counterparts at Italian HQ
Ensure timely follow through and problem solving
Maintain record keeping
Update and analyze business reports
Order Management
Entering and transmitting orders for all brand sales lines
Train and supervise temps
Work under deadline
EDI
Manage EDI Catalog
Match EDI orders with initial orders and communicate with buyers
Maintain records of EDI compliance with customer approvals/waivers
Shipping
Analyze daily inbounds and proactively release shipments
Monitor stock levels
Run, analyze and distribute shipping reports
Finance Support
Process customer invoicing
Work with accounts receivable to coordinate shipping with payments
Support research/reversal of chargebacks
After sales
Administer the 1-800 line, including repairs/inquiries and follow through up to resolution
Qualification
Required
Associate's Degree or higher
Minimum 3 years of experience in a similar role
Advanced Excel and Analytical skills are required
EDI knowledge and experience required
Exceptional organizational skills, high attention to detail and reliable work ethic
Efficient communication and reporting skills
Must be problem solving oriented
Works well and efficiently in a team and has a proactive attitude
Has an excellent customer service record
Must be able to multitask in a high-paced work environment
Comfortable working extended hours and weekends during busy seasons
Benefits
Medical
Dental
Vision
Life & disability insurances
401(k) plan
FSA plans
And more
Company
DOLCE&GABBANA
Milan, 1984: a plaque outside a small office shows the surnames Dolce&Gabbana, almost as if it were a professional studio.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$170.7M2025-06-02Debt Financing· $170.7M
Leadership Team
Paolo Rosellini
Managing Director Dolce&Gabbana Beauty Americas (USA, TR, Latam/Canada)
Recent News
EL PAÍS in English
2026-01-11
Global Cosmetics News
2025-12-31
Global Cosmetics News
2025-12-30
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