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ScorePlay · 2 months ago

Senior Customer Success Manager, sports Leagues & Federations (NYC)

New York City - Office

Full-time

Onsite

Mid, Senior Level

3+ years exp

ScorePlay is revolutionizing sports media by transforming how content is captured, managed, and delivered. As the first Customer Success Manager for Leagues, Competitions, and Federations, you will partner with influential sports organizations to ensure ScorePlay adoption and success across various departments.

Artificial Intelligence (AI)SoccerSports

Responsibilities

Own relationships with leagues, competitions, and federations across multiple departments (media, digital, comms, operations)

Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI

Proactively manage renewals and identify upsell opportunities across departments and affiliated clubs

Conduct regular business reviews (QBRs) and executive updates to showcase performance and impact

Map and manage ScorePlay usage across league and federation departments — from content capture to distribution

Build frameworks to measure adoption and expand product usage to clubs, competitions, and partner organizations

Collaborate with clubs to standardize workflows within the governing body’s media ecosystem

Track adoption, usage, and engagement metrics across your portfolio

Build success dashboards and report impact to internal and external stakeholders

Maintain accurate account health data and renewal forecasting in HubSpot and internal dashboards

Partner with Product and Engineering to translate league and federation feedback into roadmap priorities

Collaborate with Sales on renewals, expansions, and pricing discussions

Work with Marketing to turn flagship partners into case studies and success stories

Qualification

B2B SaaS experienceAccount ManagementOperational ExcellenceCustomer SuccessData AnalysisPassion for sportsCommunicationProject ManagementCollaboration skills