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Motorola Solutions · 9 hours ago

Technical Training Specialist - US Remote

United States

Full-time

Remote

Mid Level

$90K/yr - $105K/yr

3+ years exp

Motorola Solutions is a global community focused on enhancing public safety through innovative technologies. The Technical Training Specialist will deliver technical training classes and ensure effective knowledge transfer for customers, partners, and employees in North America, while also collaborating with various teams to enhance training delivery.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Delivering North America (NA) technical training classes for customers, partners, and employees

Provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem

Provide training recommendations with the Training Consultants during customer planning meetings

Closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery

Ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way

Driving customer satisfaction and strong customer relationships

Training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment

Prioritize the work to ensure accurate and timely execution of deliverables

Research and operate cross-functionally to learn new ideas for innovation

Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives

Consult with management and peers

Qualification

ASTRO/P25 communication systemsP25 Systems IntegrationTechnical training experienceNetworking knowledgeDispatch Console experienceP25 Communications SystemsCustomer service focusedResearchInnovationConsultation skillsTraining certificationVisio knowledgeMS Office knowledgeGoogle Suite knowledgeCommunication skillsProblem-solving abilityTeam collaborationSelf-motivatedRelationship building

Required

High School diploma or equivalent

3+ years of technical experience with ASTRO/P25 communication systems

Strong knowledge of P25 Systems Integration

5+ years of practical technical experience

3+ years of technical training experience

Working knowledge of networking, PCs, and Operating Systems

Willing to travel approximately 50%

Self motivated in both team and solo environments

Excellent written and oral communication skills

Committed to accuracy and high standards

Adept at building strong relationships internally and externally

Ability to scope effort and coordinate work to meet internal, external, and project timelines

Customer Service focused

Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems

Ability to act independently to uncover and resolve problems

Understanding of the how elements form a solution

Research and operate cross-functionally to learn new ideas for innovation

Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives

Consult with management and peers

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position