Conexess Group · 2 weeks ago
Senior Telecommunications Engineer (Avaya Aura Platfom) - Hybrid
Houston, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expConexess Group is seeking a Senior Telecommunications Engineer to manage and support global telecommunications systems and infrastructure. The role involves resolving complex technical issues, providing support to infrastructure teams, and ensuring the reliability and performance of telecommunications services.
ConsultingInformation ServicesInformation TechnologyStaffing Agency
Hiring Manager
Ryan Seelhoff
Responsibilities
Maximize reliability, functionality, and integrity of telecommunications networks, systems, and services by performing traffic engineering, capacity planning, and problem trend detection and resolution
Develop, implement, and monitor methodologies for analysis, installation, and support of SIP voice communications
Interface with vendor support service groups (local, long distance, etc.) to ensure proper escalation during outages or periods of degraded system performance and communicate status of network problems, resolutions and events that impact system availability
Monitor user support request escalations to the team by email, phone, or our IT Service Management system. Triage, investigate, and address identified issues
Work with attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors
Design telecommunications solutions, which implement standards and performance requirements to maximize reliability, functionality, and integrity while minimizing costs and cycle time
Design telecom infrastructure and related systems to meet security requirements
Perform administration of the firm’s telephone and voicemail system, which includes system programming, moves, adds, and changes
Implement technology/systems integration and acceptance testing
Implement requested changes with a strong emphasis on meeting established service levels
Implement the transfer of business and technology knowledge to those in the support role
Interact with business partners to research and identify alternatives, which will provide cost savings and/or increased operating efficiency
Communicate problems and problem resolution plans with staff and superiors
Communicate with all areas to ensure efficient and effective handoff of problems and when transitioning the project to the support staff
Participate in the on-call team rotation which requires 24x7 availability to respond and actively work on escalations
Qualification
Required
Minimum of 8+ years of similar previous work experience required
A vast knowledge of industry-wide telecommunications systems, networks, and services with a heavy emphasis on the Avaya Aura Platform and Microsoft Teams required
SSO certificate management required
Comprehensive experience troubleshooting complex systems
Professional knowledge of Windows Server OS, Linux, networking, and SIP routing required
Strong oral and written communication skills, with the ability to communicate to all levels of staff
Preferred
Certifications in ITIL and/or Project Management strongly preferred
Bachelor's degree in networking, computer science or relevant discipline preferred
Experience with Microsoft Teams Click to Call and/or Direct Routing preferred
Company
Conexess Group
Conexess Group is an information technology company providing IT staffing and project management services.
201-500 employees
H1B Sponsorship
Conexess Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Austin Meibers
Partner / Owner
Company data provided by crunchbase