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Current Lighting · 2 months ago

Disputes Analyst

New York, NY

Full-time

Onsite

Entry Level

$70K/yr - $96K/yr

1+ years exp

Current is a leading consumer fintech platform transforming financial access for everyday Americans. They are seeking a Disputes Analyst to join their Risk Operations team, responsible for managing the full lifecycle of dispute case handling, ensuring compliance with regulations, and mitigating financial risk.

CommercialElectronicsEnergy EfficiencyLightingManufacturing

Growth Opportunities

Responsibilities

Process daily dispute-related tasks from operational queues with accuracy and timeliness

Review claims in accordance with Regulation E, network rules, and internal SLAs

Manage dispute-related customer communication, primarily via email, with clear and professional explanations

Initiate appropriate actions to resolve disputes while mitigating financial risk to Current

Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers

Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities

Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints

Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations

Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience

Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives

Qualification

Dispute case handlingRegulation E knowledgeFraud investigationsCustomer communicationMicrosoft Office proficiencyCollaborative teammateWillingness to learnFintech experienceDetail-orientedFast-paced adaptabilityEmpathetic communicationOrganizational skills

Required

1+ years of experience in disputes, fraud operations, or 1 year of general banking experience

Working knowledge of Regulation E and card network dispute rules

Experience communicating with customers via phone and email in a professional, empathetic manner

Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary

Strong written and verbal communication skills

Organized, detail-oriented, and able to maintain accurate records and documentation

Proficient with Microsoft Office and comfortable learning new internal systems

High level of accountability, professionalism, and willingness to learn

Collaborative, supportive of peers, and proactive about asking questions or seeking clarity

Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction

Preferred

Fintech experience

Benefits

Competitive salary

Meaningful equity in the form of stock options

401(k) plan

Discretionary performance bonus program

Biannual performance reviews

Medical, Dental and Vision premiums covered at 100% for you and your dependents

Flexible time off and paid holidays

Generous parental leave policy

Commuter benefits

Fitness benefits

Healthcare and Dependent care FSA benefit

Employee Assistance Programs focused on mental health

Healthcare advocacy program for all employees

Access to mental health apps

Team building activities

Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches

Company

Current Lighting

At Current, we are Always On and working to improve lives with the industry’s most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers’ needs.

Founded in 2015

Greenville, South Carolina, USA

1001-5000 employees