Greystar (International) ยท 2 months ago
Resident Services Coordinator (Project Communications) - Westlake Apartments
South Palm, Daly City, CA
Full-time
Hybrid
Entry Level
$18.27/hr - $22/hr
1+ years expGreystar is a leading global real estate platform specializing in property management and development. The Resident Services Coordinator is responsible for providing customer service to tenants, assisting with resident activities, and promoting a quality living experience.
Real Estate
Responsibilities
Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders
Develops and publishes property newsletter, which includes planned events, resident services, and advertisements
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards
Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
Qualification
Required
1 -2 years of related experience
Detail-oriented with strong time management
Able to multitask and prioritize effectively
Experience managing calendars and resident files
Proficient in Microsoft Office (Word, Excel, Outlook)
Familiar with Yardi, AppFolio, or RealPage
Comfortable with email and digital filing systems
Clear verbal and written communication
Skilled in drafting professional correspondence
Strong conflict resolution abilities
Professional and approachable demeanor
Handles resident concerns with empathy and efficiency
Excellent interpersonal skills
Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders
Develops and publishes property newsletter, which includes planned events, resident services, and advertisements
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards
Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position
Incumbents must be able to work a flexible work schedule, which includes taking 'call' during evenings, weekends and holidays
Preferred
Bilingual in Spanish preferred
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
H1B Sponsorship
Greystar (International) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase