GovCIO · 2 months ago
ECCO Data Analyst (SCA)
Irvine, CA
Full-time
Hybrid
Entry Level
$20.30/hr - $20.30/hr
2+ years expGovCIO is a team of transformers dedicated to improving government IT. They are currently hiring an ECCO Analyst to support operations related to the immigration lifecycle by responding to inquiries from individuals in custody and other stakeholders while ensuring compliance with agency policies.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Answer incoming calls in a timely manner from detention facilities and other stakeholders
Apply critical thinking and immigration lifecycle knowledge to answer questions and provide a high level of service and accurate support
Quickly establish a rapport with callers, asking probing and thoughtful questions to identify concerns while applying deep knowledge of immigration enforcement and detention facility processes to address caller issues
Responsible for making database and manual queries related to individuals in ICE detention or other persons in immigration proceeding through provided tools
Able to discern and log relevant call information into a web-based case management system
Work cases to be referred to an Officer/Agent, field offices or agency headquarters offices for follow-up review and action
Leverage third-party telephonic interpreter services provided, as necessary
Ability to review case files and other immigration enforcement documentation, and perform detailed analytical and research support services
Ability to work independently and to manage and prioritize multiple tasks and work assignments
Qualification
Required
Must be a US Citizen
Associate degree with two years of related experience; or five years of related experience if no degree
Bi-lingual (a minimum proficiency of a Speaking 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent - https://www.govtilr.org/Skills/ILRscale2.htm) Spanish and English (spoken and reading) is required
Excellent reading comprehension, writing, and communication skills
Experience with applying knowledge to make autonomous decisions on the correct path forward to support outcomes of the incoming calls to support mission needs
Must perform at the minimum call intake performance metrics established
Ability to attain and maintain DHS Public Trust Clearance
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Available to full-time employees
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
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