Paperless Parts · 9 hours ago
Tier II Technical Customer Support Specialist
Boston, MA
Full-time
Hybrid
Mid Level
$66K/yr - $89K/yrPaperless Parts is a SaaS startup helping manufacturers quote faster and win more work. They are seeking a Tier 2 Customer Support Specialist to ensure customers maximize the value they receive from their platform by answering product questions, providing training, and resolving technical challenges.
ManufacturingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Serve as Paperless Parts product expert. Learn our product in great detail, such that you are able to assist customers with all aspects of the system
Develop in-depth knowledge of Paperless Parts pricing language and third party integrations. Able to troubleshoot and configure customer requests
Quickly and thoroughly respond to all customer requests, balancing email and phone communication where appropriate
Manage a high volume of support cases (often 10+ per day)
Identify product feedback trends, track enhancement requests for consideration in our product roadmap
Partner with Customer Success to identify opportunities to drive product adoption or expansion within specific customers
Go above-and-beyond to help our customers whenever possible
Qualification
Required
US Citizenship or Green Card Holder
Bachelor's Degree in Computer Science, Engineering, MIS, or related field
Strong skills in a computational environment or programming language (Python, SQL etc.)
Relevant work, education, or hands-on development experience
Strong analytical and critical problem-solving skills
Ability to translate business requirements to product solutions
Fast learner, ability to adapt to new processes and technologies, and evolving environments
Excellent written and verbal communication skills
Proven ability to thrive in a fluid, fast-paced and ever changing environment
GRIT – a scrappy, Can-Do, problem-solving mindset that will enable you to help the Team succeed
Preferred
Familiarity with 'job shop' manufacturing
Benefits
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Company
Paperless Parts
Paperless Parts is a manufacturing intelligence company building a new type of marketplace for custom parts.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
OpenView
2023-12-22Series Unknown· $5M
2021-09-13Series B· $30M
2018-01-28Seed
Leadership Team
Jason Ray
Co-Founder & CEO
Scott Sawyer
Co-Founder & Chief Scientist
Recent News
2025-12-03
2025-04-02
Google Patent
2025-02-07
Company data provided by crunchbase