Lucid Software · 2 months ago
Digital Customer Success Specialist
Salt Lake City, UT
Full-time
Hybrid
Entry, Mid Level
2+ years expLucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. The Digital Customer Success Specialist works as part of a strategic team to drive customer success efficiently, optimizing customer experience and engagement through direct interactions and scalable solutions.
Artificial Intelligence (AI)Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Develop an understanding of our customers’ business objectives and a strategy for supporting the customer in achieving those objectives
Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
Continually work with accounts to support ongoing successful adoption of key Lucid products and features
Develop and execute data-driven recommendations at scale
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart
Qualification
Required
Bachelor's degree with strong academic performance
2+ years of experience, preferably in a client-facing or technical role
Able to think strategically and tackle open-ended problems
Detail-oriented, organized, and a good team player
A strong sense of personal ownership and responsibility
Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people
Empathy and a passion for problem solving
Bias towards finding solutions vs. shutting down ideas
Ability to thrive in a fast-paced environment
This position is hybrid, combining remote work with in-person collaboration at our South Jordan office two days per week (Tuesday and Thursday)
Preferred
Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains
Desire to learn--you'll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques
Previous experience in customer success management
Company
Lucid Software
Lucid Software is a visual collaboration suite that helps teams implement an idea into reality and game-changing solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$670.36MKey Investors
Alkeon CapitalICONIQ GrowthSpectrum Equity
2021-06-24Secondary Market· $500M
2021-03-22Series E
2020-04-16Series D· $52M
Leadership Team
Ben Dilts
Chief Technology Officer
Brian Pugh
Chief Technology Officer
Recent News
TechBuzz News
2025-12-05
Company data provided by crunchbase