Water Street Mission · 2 months ago
Family Engagement Coach/ Female Life Coach Assistant
Lancaster, PA
Full-time
Onsite
Entry Level
1+ years expWater Street Mission is a Christ-centered non-profit organization dedicated to helping the homeless and impoverished. They are seeking a PT Family Engagement Coach/PT Female Life Coach Assistant to support both the Family Engagement and Life Coach teams in providing care and assistance to guests, focusing on building relationships and ensuring a safe environment. The role involves working with families and children, coordinating activities, and collaborating with staff to meet the needs of guests.
Child CareHealth CareNon ProfitSocial
Responsibilities
Uphold WSM’s mission
Offer radical hospitality
Practice presence ministry
Build safe relationships
Provide accountability and empower guests
Connect guests to internal WSM resource teams
Ensure campus safety
Minister to Guests, reflecting God’s love for each individual through a non-judgmental, grace filled relationship
Work every other weekend
Work evening(s) as assigned to support Family Engagement room while parents attend required evening activities
Work holidays as assigned in the staff rotation
Assist the Family Engagement Coach and Family Engagement Supervisor with planning and coordinating Family Engagement for families and children staying at WSM (age birth-13 years for boys; birth-18 years for girls). This includes but is not limited to assisting with new family intakes, orienting guests to the Family Engagement team and room, and working with children and families in the Family Engagement room
Monitor operations and maintenance of the Family Engagement room, when assigned to the room
Be available as the need may arise in crisis situations
Communicate observations and concerns to the Family Engagement Coach and Supervisor
Work in full coordination with staff to identify guest needs and link guests to internal WSM resources
Take an active role in implementing individualized action plans for each child
Take an active role in implementing parent and child assessments, assessing areas of strength and needed growth
Participate in special programs, events, and educational/training opportunities as requested or needed
Manage the organization, cleanliness, and safety of the Family Engagement room
Assist the Family Engagement Coach and Supervisor with guiding Family Engagement volunteers to serve families and children, consistent with WSM’s model and policies
Assist with incident management and de-escalation of situations on campus
Be present in and manage all assigned areas of campus (shelter and/or Residential)
Float to all areas as directed by Life Coach Supervisor, Senior Life Coach, or lead Life Coach on shift
Assist Life Coaches and Senior Life Coaches
Assist with weekly room checks
Perform breathalyzer drug tests, as directed or needed
Have follow-up conversations with guests
Assist with moving and orienting new guests to shelter or Residential
Assist Dorm Monitors to ensure rooms are prepped and welcoming for new guests
Manage and stock supplies for assigned areas on campus
Maintain cleanliness and tidiness of assigned areas on campus
Monitor and manage guests in Providence Day Shelter during chapel times
Observe Life Coaches and shelter guests’ conversations during Residential Program Application meetings
Cover the Dining Hall during mealtimes, including scanning guests in/out
Keep all bulletin boards, digital announcements, and notices/postings current and tidy
Answer Access Center cell phone as assigned
Maintain accurate guest information, including reporting and data management
Attend all required meetings and trainings, such as Life Coach Team meeting, Family Engagement Team meeting, all-staff meetings, off-site trainings, and others
Know and uphold all current policies and procedures
Track emails and Salesforce to pass relevant information to the next shift
Perform all other duties as assigned
Qualification
Required
Associate's degree in human services, early childhood/elementary/special education, social work with children and families, child/family development, or related field OR minimum of 1 year of experience serving vulnerable children and families, marginalized populations, and/or in the areas of mental health, trauma-informed care, special education, or substance abuse recovery required
Proficiency in Microsoft Office products required
Ability to work with a database (ex: Salesforce) is essential
Bilingual English-Spanish strongly preferred
Willing to sign the Water Street Ministries' Statement of Faith
A current member or regular attendee of a local church
Able to fully support the Water Street Ministries' core values and ministry philosophy
Company
Water Street Mission
Water Street Mission exists to serve those experiencing homelessness and poverty in Lancaster County.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Bartholomew
Partner Ambassador, Advancement
Dominic Tuttle
Partner Ambassador
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