Wilmington Health · 2 months ago
Patient Representative - Internal Medicine - PNO - Full Time
Wilmington, NC, US
Full-time
Onsite
New Grad, Entry LevelWilmington Health is a multi-specialty medical practice dedicated to providing comprehensive healthcare in Southeastern North Carolina. The Patient Representative will provide front office support in clinical areas, ensuring effective communication and coordination of patient appointments and needs.
Health CareHospitalMedicalWellness
Responsibilities
Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
Maintains effective communication and interacts appropriately and professionally with all members of health care team
Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
Answers incoming calls and takes necessary action
Maintains provider schedules as directed by manager
Maintains physician on-call schedule for department
Keeps logs as required by Manager
Attends department and other meetings as required by Manager (including training and re-education)
Maintains inventory of office supplies and orders as needed
Opens and sorts mail
Directs patients to contact Central Business Office for additional billing inquiries
Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment
As assigned by Manager
Qualification
Required
High School Diploma or GED Equivalent
Preferred
Experience in Medical Office Administration
BLS/CPR Certified
Benefits
Accrues PDO
Company
Wilmington Health
Wilmington Health provides a comprehensive health care services including primary health care and surgery for the community.
Founded in 1971
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff James
Chief Executive Officer
Suzy Kearns, CPA, CHC
Chief Financial Officer
Recent News
Fierce Healthcare
2025-04-18
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