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Pylon · 2 months ago

Customer Success Manager

San Francisco

Full-time

Onsite

Mid Level

$140K/yr - $180K/yr

Pylon Labs is a B2B post-sales support platform backed by notable investors like YCombinator and a16z. They are seeking a Customer Success Manager to onboard customers, enhance their experience with the product, and build scalable educational resources.

Artificial Intelligence (AI)B2BCRMCustomer ServiceSoftwareTechnical Support

Growth Opportunities

H1B Sponsored

Responsibilities

Host calls with customers to help them onboard, learn best practices, educate them about new features, etc

Help stand up a customer success motion and everything that comes with it

Work with engineering to build tooling and process, and convey product feedback

Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas

Identify customers who are not using the product as expected and engage with them

Dogfood Pylon for our customer success processes

You'll be turned to for feedback and suggestion on features to add into the product!

Qualification

Customer onboardingCustomer engagementData dashboard creationProduct feedbackOrganizational skillsCommunication skillsProblem-solving

Required

Located in (or will relocate to) San Francisco and excited about working in-person

Comfortable regularly interacting with customers over chat and video

Able to dive deep into a customer's use case and business and recommend solutions to them

Organized and hard working

An interest in tinkering with the product and imagining new workflows

Preferred

Major bonus: able to create and play with data dashboards in analytics tools

Benefits

Lunch, dinner and snacks at the office

Fully covered medical, dental, and vision insurance for employees

Retirement savings

14 company holidays + unlimited PTO

Annual offsite

Relocation and immigration support

Company

Pylon

Pylon is building the first customer support platform built for B2B companies.

Founded in 2022

San Francisco, California, USA

51-200 employees

https://www.usepylon.com

H1B Sponsorship

Pylon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

Funding

Current Stage

Growth Stage

Total Funding

$51.32M

Key Investors

Andreessen HorowitzGeneral CatalystY Combinator

2025-08-20Series B· $31M

2024-08-28Series A· $17M

2023-07-11Seed· $3.2M

Leadership Team

Marty Kausas

Customer Support, also Co-Founder & CEO

Advith Chelikani

Co-Founder

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Company data provided by crunchbase