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Simpson Thacher & Bartlett LLP · 1 day ago

Digital Adoption Manager – Practice Solutions Team

Boston, MA

Full-time

Onsite

Senior Level

$160K/yr - $190K/yr

5+ years exp

Simpson Thacher & Bartlett LLP is seeking a Digital Adoption Content Manager to support their digital adoption initiatives by implementing scalable digital learning strategies and creating engaging training content. This role focuses on enabling lawyers and business professionals to confidently use the firm’s technology platforms through innovative communication and training solutions.

Law Practice

No H1B

Responsibilities

Develop strategic communication campaigns that build awareness, foster engagement, and reinforce the value of digital tools

Develop and maintain communication plans to keep stakeholders informed of adoption progress, challenges and success stories

Design and develop digital training materials, including e-learning modules, quick reference guides, videos, and interactive tutorials

Support effective user onboarding: Develop pathways to help individuals and teams quickly begin using new technologies and experience immediate value

Support the implementation of scalable training programs for new technology rollouts and platform enhancements

Create localized and role-based learning paths to improve digital fluency across practice groups and regions

Partner with Practice Solutions Managers and Product Managers to develop a feedback loop with users and monitor performance data to continuously improve training effectiveness

Provide hands-on support during technology launches, including virtual and in-person sessions

Maintain a library of up-to-date training resources for firm-wide technology platforms

Leverage digital adoption platforms (e.g., Pendo, WalkMe, Whatfix) to deliver in-app guidance, track engagement, and optimize user experience

Develop channel strategy around the firm’s intranet as a central hub for training resources, self-service learning, and digital adoption campaigns

Collaborate with the Intranet Strategy Lead to design intranet pages that promote training content and engagement

Other duties as assigned by the Practice Solutions Director

Qualification

Digital adoption toolsContent creation toolsTechnology adoption experienceChange management principlesBachelor’s degreeCommunication skillsPresentation skills