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Favor Delivery · 20 hours ago

Key Account Manager I

Texas, United States

Full-time

Hybrid

Mid Level

3+ years exp

Favor Delivery is a company focused on supporting local merchants in Texas markets. The Key Account Manager I is responsible for developing strategic relationships with Merchant Partners, providing excellent customer service, and growing their book of business while collaborating with internal teams to enhance partner experiences.

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Responsibilities

Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience

Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization

Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners

Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners

Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor

Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services

Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations

Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team

Consistently achieve monthly, quarterly, and yearly goals

Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants

Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Qualification

Sales experienceAccount ManagementAnalytical skillsG-suite proficiencySalesforce proficiencyProject executionCommunication skillsTime managementOrganizational skills