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Chase · 2 months ago

Mainframe Technology Support Lead

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Chase is seeking a Technology Support Lead to join their Mainframe and Mid-Range Compute Site Reliability and Engineering team. The role involves leading teams to provide end-to-end application and infrastructure service delivery, ensuring operational stability, and collaborating with stakeholders to resolve issues.

BankingFinancial Services

Responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

Execute policies and procedures that ensure operational stability and availability

Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools

Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Ability to host and participate in bridge calls and communicate effectively to large group of individuals at all levels

Responsible for administering, troubleshooting Mainframe related components

Ability to work in large, collaborative teams to achieve organizational goals

Qualification

IBM z-Series operationsSite Reliability EngineeringIncident/Problem/Change managementSoftware engineering conceptsReplication technologiesTransaction-based systemsServiceNow managementTroubleshootingLeadershipCollaborationCommunication

Required

Formal training or certification on software engineering concepts and 5+ years applied experience

10+ experience in operating and managing the operations of IBM z-Series environments

Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management

Understanding of infrastructure architecture including servers, storage, network, database, and application components

Extensive knowledge 'Replication' technologies such as IBM CSM and GDPS

Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades

Demonstrated understanding of security standards including a working knowledge of SSH protocol

Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere

Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues

Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7

Demonstrated expertise in Incident/Problem/Change management process and procedures

Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents

Preferred

Working knowledge in one or more general purpose programming languages and/or automation scripting

Practical experience with public cloud

Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work

Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)

Conversant with Netcool support in a large-scale environment

Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product's vision and strategy to satisfy customer needs