Palo Alto Networks · 2 months ago
Principal Product Manager (Proactive Operational Health Insights and Automation)
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$171K/yr - $277K/yr
5+ years expPalo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are seeking a Senior Product Manager to drive the vision and strategy for their Proactive Operational Health Insights and Automation product line, focusing on enhancing operational health and automating troubleshooting for customers' security deployments.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Drive and champion the long-term strategy and roadmap for proactive operational health insights, troubleshooting, and remediations, including AI-agent-driven solutions for NGFWs (Hardware, Software, and Cloud NGFW), Prisma Access (SASE Security), Prisma AIRS (AI Runtime Security), and the Palo Alto Networks cloud-delivered security subscription solutions
Identify opportunities for cross-product common issue scenarios, drive standardization, effort optimization, and enforce Palo Alto Networks' consistency across all these platforms
Deeply understand the needs of large-scale customers utilizing our entire network security platform. Focus research on workflows for operational health issue lifecycle management, root cause identification, visualization, auditing, and troubleshooting and remediation validation across different product boundaries
Own the entire product lifecycle. Define detailed product requirements (PRDs), user stories, and acceptance criteria for features like: Identification of common customer problems across the specified PANW platforms. Analysis of root causes and their visualization for faster resolution. Issue identification and resolution - both automated and AI agent-driven workflows that enable troubleshooting, root-causing, and eventual remediations. Proactive features that detect issues early to enable customers to avoid the problem altogether
Collaborate closely with Marketing, Sales, and Sales Engineering to develop compelling GTM strategies and messaging that highlight the significant operational efficiency and security assurance enabled by unified operational health management across the Palo Alto Networks security ecosystem
Work closely with Engineering and UX/UI Design teams responsible for each security product to ensure seamless, timely, and high-quality delivery of cross-platform features
Monitor KPIs related to customer adoption, usage, and the successful automation of security operations on our platform, specifically tracking feature utilization across the listed product components
Qualification
Required
5+ years of Product Management experience, preferably within enterprise security software or platforms
Deep and proven domain expertise in network and security health management, NOC and SOC team processes, and troubleshooting and remediation workflows within large, complex deployments
Familiarity or direct experience with Palo Alto Networks' Network Security products NGFW & Panorama, Prisma Access, Prisma SD-WAN, and/or Prisma AIRS, and security subscriptions desired
Strong technical understanding of SaaS/Cloud application delivery lifecycle and processes
Exceptional communication and presentation skills, capable of articulating complex technical and cross-platform concepts to technical and executive audiences
Bachelor's degree in a technical field
Preferred
Direct experience managing products that focus on unified operational health, AIOps, or automation across a broad, single-vendor platform
Active Palo Alto Networks certification (e.g., PCNSE, PCSAE, PCCSE)
Experience with AIOps, ITOM/ITSM workflows, and integrating health/remediation data into automated operational pipelines
Experience driving UX/UI for products that consolidate complex operational health data, root cause analysis, and remediation workflows from disparate services
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-09
2026-01-08
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