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Empower Brands · 1 month ago

Construction & Field Support Manager

Richmond, Virginia

Full-time

Onsite

Senior Level

5+ years exp

Empower Brands is a leading company in the outdoor living sector, and they are seeking a Construction & Field Support Manager to guide and mentor franchise owners in the construction process. The role focuses on training new franchisees, improving production efficiency, and ensuring quality in outdoor living projects.

CommercialOutdoorsResidential

Responsibilities

Ensure franchise partners follow Archadeck’s construction standards, processes, and best practices from project planning through completion

Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software

Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews

Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge

Continually refine training content and methodologies to improve operational efficiency and construction quality

Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance

Act as the internal owner for Archadeck’s production management tools, software, and workflows

Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees

Conduct one-on-one coaching sessions with franchise owners

Analyze business and production metrics to identify opportunities for improvement

Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin

Facilitate ongoing communication and accountability through coaching calls and periodic field visits

Track and analyze franchise performance metrics, reporting trends and results to brand leadership

Communicate progress, risks, and opportunities to the Franchise Operations leadership team

Qualification

Residential constructionCarpentryProject managementJob costingSchedulingQuality assuranceBuilding codesCoachingOperations managementCommunicationMentorship

Required

5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling

Skilled and experienced in managing multiple crews and subcontractors

Experienced in job costing, scheduling, and quality assurance

Strong communicator and coach - able to train new business owners in both group and field settings

Comfortable balancing construction, operations, and relationship management

Familiar with permitting, inspections, and residential building codes

Travel-ready (up to 30%)