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Abacus Group · 2 months ago

Sr. Incident Response Engineer

United States

Full-time

Remote

Senior Level

5+ years exp

Abacus Group is a company focused on providing escalated remote support and project delivery to Incident Response clients. The Sr. Incident Response Engineer will handle issues related to backups, workstation restoration, network, and hypervisor, while also participating in a dynamic team that responds to incidents and supports infrastructure projects.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Perform IR Project Tasks

Collaborate on project planning, project design, preparation of deliverables, timelining, and contingency planning

Perform advanced systems configuration, management, and maintenance in areas including the following (as a sample but not an exhaustive listing):

Microsoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, etc

Virtualization technologies: VMware and Microsoft Hyper V

Backup and disaster recovery solutions for both desktops and servers

Remote access solutions: VPN, Remote Desktop, Citrix, etc

Leverage diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues

Restore and reimage virtual servers from images and various backup solutions

Restore and rebuild ESX and Hyper-V hosts, domain controller, etc

Employ a solid understanding of networking concepts and troubleshooting

Deploy and configure security-enhancing solutions for systems and applications (including MFA and endpoint protection)

Maintain billable utilization targets

Record complete change details, time worked entries, and work notes in ServiceNow platform on a real-time basis

Contribute to the team’s attainment of high customer satisfaction scores on project delivery

Follow our project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders

Follow our Change Management Process to perform approved changes in client environments

Communicate internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis

Guarantee project deliverables are met; ensure customers are satisfied

Look for ways to improve project experience (internally & externally)

Receive escalated systems issues from more junior engineering resources work to resolution

Own the issue through completion; determine root cause, locate a clear path to resolution

Participate in incident response on-call rotation for incoming IR projects. Assist in the initial triage and establishment of access for project kick-off

Remain flexible to changing needs within the Incident Response team, employ knowledge and prior experience to provide additional support for additional infrastructure projects in seasons of minimized incident project volume

Sample Projects Deliverables may include but are not limited to:

Infrastructure Migrations: On-Prem to Cloud

Systems Upgrades

Toolset Implementation & Configuration

Qualification

Incident ResponseMicrosoft MCSEVMwareCloud InfrastructureActive DirectoryNetworking ConceptsBackup SolutionsSecurity SolutionsSoft Skills

Required

Four-year degree in a relevant field

Vendor-level certifications such as Microsoft MCSE, VMWare, and VCP

Network-related certifications such as Cisco CCNA/CCNP

At least 5 years of experience delivering IT projects or support working with systems and virtualization

Highly developed knowledge of standard employee productivity suites, mobile device configurations and support, switching, network firewalls, and wireless security technologies

Outstanding operational understanding and previous management of Windows OS (including Windows 10 and Windows Servers), failover clustering, VMware or Hyper-V, and server hardware

Superb knowledge of Active Directory, Windows/Linux, and Storage Area Networks

Experience with Microsoft applications such as Exchange, O365, SCCM, MDT, and SQL server

At least 1 year of experience administering and/or implementing systems in cloud infrastructure such as Azure or AWS

Understanding of the importance of security as it relates to all applications and systems in an environment

Ability to work flexible hours, including evenings, weekends, and holidays

Dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth

Open to travel for client site projects

Benefits

Competitive compensation

Comprehensive benefits including medical, dental, vision, disability, life, 401(k), and PTO

Exposure to a wide range of clients and technologies

Work alongside experienced, collaborative technicians

Ongoing professional development and certification opportunities

Company

Abacus Group

Abacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs.

Founded in 2008

New York, US

501-1000 employees

http://www.abacusgroupllc.com

H1B Sponsorship

Abacus Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)