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CJE SeniorLife · 1 day ago

Program Supervisor

Evanston, IL

Full-time

Onsite

Mid Level

CJE SeniorLife is dedicated to providing supportive services for older adults, and they are seeking a Program Supervisor to oversee the daily operations of their Adult Day Services. This role involves supervising staff, coordinating activities, and ensuring a positive experience for participants and their families.

EducationEventsHealth CareNon ProfitNursing and Residential Care

Culture & Values

Responsibilities

Assist with the day-to-day operational and administrative functions of the Adult Day Services program

Foster a collaborative environment with the interdisciplinary team by providing hands-on support, maintaining clear communication, leading team meetings, sharing program updates, and following up on client-related concerns

Lead, monitor, and assist with daily therapeutic and recreational programming for clients in collaboration with program staff and the interdisciplinary team

Coordinate and maintain monthly activity calendars, schedules for volunteers, and arrangements for entertainers or visiting presenters

Provide onboarding, training, and supervision to programming staff, volunteers and interns

Serve as a welcoming and knowledgeable contact for clients and families seeking information about ADS

Use active listening skills and respond to client and family feedback through client town halls, client and care partner communications, participant satisfaction surveys, and through other communications with clients, care partners, and team members

Conduct inquiries, pre-screening, on-site tours, follow-up, and onboarding for prospective clients and families

Maintain accurate and timely records of all inquiries, screenings, and tours, ensuring consistent documentation and follow-up

Provide families with updates regarding client adjustment, success, and comfortability in ADS program

Collaborate with Supervisor of Clinical Services and members of the interdisciplinary team to provide resources, referrals, and support to ADS clients and families

Update and maintain tracking systems and reports for client inquiries, tours, and onboarding

Provide hands-on support during program hours, including assisting with client care tasks as appropriate (e.g., redirecting, cueing, meal assistance)

Collaborate with clinical and program staff to ensure smooth operations and a positive participant experience

Assist with grant reporting, data collection, and ensuring corporate compliance as appropriate

Support staff coverage needs across program spaces as needed

Assist with and coordinate special events, community outreach efforts, and caregiver events

Perform additional duties as assigned by the Supervisor of Clinical Services or Senior Manager of Cognitive Services

Qualification

Older adultsProgram development experienceBachelor’s DegreeMaster’s DegreeMicrosoft Office SuiteCustomer serviceInterpersonal communicationOrganizational skillsTeam-oriented

Required

Bachelor's Degree in related fields (Social Work, Recreational Therapy, human services, etc.)

Strong organizational and interpersonal communication skills

Ability to work in a fast-paced, team-oriented environment

Comfortable being part of a highly collaborative and interdisciplinary team

Proficiency in Microsoft Office Suite and willingness to learn agency systems

Must be able to stand continuously

Must be able to push/pull and bend continuously

Must be able to kneel and squat continuously

Must be able to safely lift to 50 pounds frequently

Preferred

Master's Degree in related fields preferred (Social Work, Recreational Therapy, human services, etc.)

Experience working professionally with older adults with cognitive impairment is preferred

Comfortable leading group activities and interacting with diverse older adult populations, especially those with dementia or other cognitive impairments

Experience with program development, coordination, and outreach preferred