This job has closed.

CVS Health · 2 months ago

Strategic Account Executive - Meritain Pharmacy Solutions

Buffalo, NY

Full-time

Hybrid

Mid Level

$60K/yr - $146K/yr

3+ years exp

CVS Health is a leading health solutions company dedicated to transforming health care for millions of Americans. The Strategic Account Executive will manage a book of business focused on Meritain Pharmacy Solutions, ensuring customer satisfaction and achieving membership objectives through strong relationship management and collaboration with internal teams.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Executes tactical components of the client management team’s business plan for each customer

Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns

Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development

Offers creative product and service solutions to address client's evolving needs

Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy

Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client’s needs

Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including contract and performance guarantees

Collaborates with team members new client implementation to manage the integration of client’s and Meritain’s internal organizations, ensuring a smooth installation

Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership

Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)

Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation

Provide support on opportunities for new products and services

Qualification

Healthcare industry experienceClient Management experiencePharmacy benefit managementCommunication with C-suiteOpen enrollment strategyMonitoring performance guaranteesBachelor's degreeCommunication skills

Required

3-5 years of relevant healthcare industry experience detailed above with a focus in PBM/Pharmacy

Ability to travel 25%

Demonstrated ability to leading open enrollment strategy, including on-site client meetings

Strong communication skills

Communication experience with C-suite level individuals

Monitoring and reporting results of Performance Guarantees

Bachelor's degree in business or equivalent work experience

Preferred

Previous Client Management experience with a Health plan carrier

Previous Client Management experience with a pharmacy benefit manager (PBM)

3 – 5 years of experience of relevant pharmacy industry experience

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.