Genesys · 2 months ago
Facilities Coordinator (On-site)
Menlo Park, CA, USA
Full-time
Onsite
Mid Level
$51K/yr - $94K/yr
4+ years expGenesys is a global leader in customer experience solutions, and they are seeking a Facilities Coordinator to support their Headquarters office in Menlo Park, CA. The role focuses on delivering a world-class office experience by managing front desk operations, workspace support, and hospitality functions, while ensuring a sustainable and efficient office environment.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Oversees the daily front desk operations. Must be willing to sit at the front desk on a daily basis
Ensure excellence handling employees and customers inquires to provide the best experience
Maintain site security ensuring secured doors, proper staff and visitor access and sign in procedures are followed, access badges, etc
Keeping the front desk area well-organized and on brand
Assists with overall management of the office premises, functions and activities on site including daily building operations, staff occupancy, reception and guests and responding to facilities related work requests
Assists with overall management and coordination of outsourced and in-house facilities functions and team members with a goal of creating a best-in-class office environment focusing on hospitality, sustainability, and service
Maintain customer relationships with outside consultants and vendors, building property management, office supply and maintenance vendors and communicate to staff and facilities leaders as appropriate
Solid knowledge and experience working with hospitality and events planning
Assist with office communications and on-site employee engagement events with the support of others
Monitor inventory of supplies, food and beverage including cafes’ pantries and food service and contracts, unique requirements for office related events and celebrations, inventories, and PAR level practices. Manage caterers and servers when needed
Working with Facilities Manager, help to arrange bookings and calendars for large meetings when necessary and ensure effective audio visual, acoustic, and lighting, meeting space cleanliness, food, and beverage if required
Support events that span departments or teams and provide direction to the process to ensure the events are completed without issues
Working level knowledge and skills within Facilities Management practices
Primary contact for the desk hoteling system, locker assignments, visitor greeting and access, and parking for local office ensuring compliance with corporate policies and guidance
Support facilities management on ad hoc tasks and projects
Maintain office cleaning and tidiness processes including daily and periodic office cleaning using green cleaning materials and practices, kitchen and pantry equipment and dishware, special items like flooring and air handlers, and any unique needs. Set expectations and schedules for cleaning staff and follow up on all janitorial services
Solid knowledge in sustainability practices including recycling and composting, engage in sustainable procurement of office supplies, support initiatives promoting sustainable office environments and employee engagement activities, update energy, water and waste consumption data for corporate record keeping
Manage external vendor relationships and request quote for approval
Track facilities operations to uphold contracts for repairs and maintenance
Be able to maintain processes and procedures
Conduct periodic facility assessments identifying areas of risk, deferred maintenance, savings opportunities and executing corrective action plans including documenting and communicating all plans and actions
Maintain site security ensuring secured doors, proper staff and visitor access and sign in procedures are followed, camera functionality, access badges, proper egress and life safety equipment is maintained, emergency drills and trainings are conducted and other life safety compliance
Manage Facilities Ticketing system making sure tickets are assign and completed in a timely manner
Ability to track and process invoices in accordance with the approved budget
Budget tracking assistance
Able to use spreadsheets, word, PowerPoint, and email to effectively communicate options, value, and recommendations to finance, accounting, legal and others
Able to understand and experience with small move and maintenance projects
Ability to keep schedules and spreadsheets on all facilities related processes such as: inventories, staff support schedules and tasks, maintenance logs and site inspections, and sustainability metrics
Qualification
Required
Minimum bachelor's degree in a field related to corporate facilities management, hospitality, administration, or business and four (4) plus years of relevant experience required
Strong planning ability, excellent self-control and judgment, and clear communication of directions
High proficiency in Microsoft Office suite of products including excel, word, and PowerPoint including ability to create and document budgets and project plans
Excellent writing and communication skills
Builds relationships and true partnerships with business partners by understanding and empathy
Service-oriented with a strong focus on relationship development
Detailed oriented with strong planning, organization, and ability to work and make decisions independently
Ability to lead and direct outside vendors with professionalism; experience in working with outside contractors
Discretion with sensitive materials and proven experience handling confidential information
Ability to work independently and as part of a team
This job requires frequent walking, prolonged sitting at a computer, standing, use of hands and ability to lift to 30 lbs. Clear vision including close, distant, peripheral and depth perception, as well as generally good hearing acuity are required to perform tasks effectively
Must be able to read, write and speak fluent English
Preferred
Additional credentials and relevant certifications preferred
Projects support: include planning, budgeting, contractors, minor construction oversight, reporting, compliance, and commissioning
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase