Apply on Employer Site

Jewelers Mutual Group · 5 days ago

Personal Lines Underwriting Supervisor

Neenah, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Jewelers Mutual Group is a long-established company dedicated to supporting the Jewelry industry. As a Personal Lines Underwriting Supervisor, you will lead a team to ensure operational excellence, focusing on quality, productivity, and conversion goals while fostering a positive work environment and coaching team members.

Financial ServicesInsuranceJewelryManufacturing

Comp. & Benefits

Responsibilities

Responsible for day-to-day operations within Customer Care to ensure quality, productivity and conversion goals are supported

Working with Quality Assurance Specialist, Trainer and Leads to ensure staff receive tools needed to be successful by evaluating and coaching staff for ongoing development

Assists with evaluating staff contacts to meet quality expectations. Provides follow-up to staff and pulls in the right people to support staff

Works with Customer Care Leadership Team to review daily and monthly metrics and takes steps in ongoing improvement

May assists Real Time Analyst in adjusting push/pull activities in order to meet service levels and adjust capacity

Holds regular 1:1 meetings with staff and facilitates staff meetings

Prepares and delivers yearly performance appraisals of staff members

Approves timesheets

Assists with escalated contacts

Participates in interviewing Customer Care job candidates

Supports divisional and organizational initiatives and may assist or lead initiatives or projects

Embraces change, leads by example, maintains a positive work environment and ongoing learning culture

Must be capable of becoming proficient in the Guidewire product suite

Qualification

Insurance experienceGuidewire product suiteMicrosoft suite proficiencyProperty/Casualty LicenseLeadership skillsCommunication skillsProblem-solving skills