Customer Focus Analyst (Unit 42 MDR) jobs in United States
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Palo Alto Networks · 2 months ago

Customer Focus Analyst (Unit 42 MDR)

positionSanta Clara, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$104K/yr - $169K/yr
date2+ years exp

Palo Alto Networks is committed to being the cybersecurity partner of choice, protecting our digital way of life. As a Customer Focus Analyst, you will act as the front line of communication between MDR analysts and customers, supporting investigations, onboarding, and ensuring customer satisfaction.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers
Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team

Qualification

Customer-facing cybersecurity experienceEDRSIEMSOARXDRIncident report draftingCortex XDR familiarityOnboarding security servicesCommunication skills

Required

2+ years of experience in a customer-facing cybersecurity role such as professional services, customer success or customer support — must
Tier 1/2 SO analyst experience - advantage
Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
Experience reviewing, drafting, or presenting incident reports and security findings

Preferred

Familiarity with Cortex XDR or Cortex XSOAR — a strong advantage
Experience onboarding new security services or clients — an advantage

Benefits

Restricted stock units
Bonus

Company

Palo Alto Networks

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Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
dateFounded in 2005
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.paloaltonetworks.com

H1B Sponsorship

Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)

Funding

Current Stage
Public Company
Total Funding
$65M
Key Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M

Leadership Team

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Helmut Reisinger
CEO EMEA
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Nikesh Arora
Chairman CEO
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