CrossCountry Mortgage, LLC · 3 months ago
Systems Trainer
Greater Cleveland
Full-time
Onsite
Senior Level
5+ years expCrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees. The Systems Trainer conducts training classes on various technology platforms, develops training materials, and collaborates with project teams to implement new features or platforms.
FinanceFinancial ServicesLendingMortgage
Responsibilities
Collaborate with CCM IT to become the Subject Matter Expert (SME) on all internal technology platforms
Act as a liaison between departments to obtain updated processes and procedures to create and update training materials and training courses related to internal and external platforms
Develop and maintain curriculums for both broad and specialized micro-learnings for internal technology platforms
Conduct live trainings ranging from full overview courses to 15–30-minute micro-learnings on specific topics within the library of topics
Provide on-demand resources for all internal technology platforms in addition to the written job aids and resources
Provide feedback and suggestions to senior leaders regarding the effectiveness and success of the various training programs
Develop and conduct training sessions related to the implementation of new software applications, procedures, products, and compliance requirements as needed
Responsible for maintaining all related standard operating procedures and documentation related to the internal technology platforms training is conducted on
Coordinate training meetings and events as needed, both virtually and in person
Assist with additional origination related training sessions as needed
Travel to branch locations and corporate headquarters as needed to assist with live trainings, meetings, and events related to the technology platforms
Qualification
Required
Bachelor's degree and/or equivalent combination of education/experience
A minimum of 5 - 7 years of mortgage industry experience
A minimum of 1 - 3 years of experience in a training role, preferred
Proficient in Microsoft Office Suite (i.e. Word, Excel, Outlook and PowerPoint)
Excellent communication and presentation skills
Excellent analytical and critical thinking skills
Excellent graphic design and technical writing skills to create effective and robust training material
Available to travel when needed to affiliate locations as necessary, including out-of-state
Preferred
A minimum of 1 - 3 years of experience in a training role, preferred
Benefits
Medical
Dental
Vision
401K
Company-provided short-term disability
Employee assistance program
Wellness program
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M
Leadership Team
Ron Leonhardt
Founder and CEO
Tom Kraft
Senior Vice President Operations - West
Recent News
2026-01-24
Company data provided by crunchbase