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City of Plano · 2 months ago

Systems Administrator I, II or Systems Engineer

Plano, TX

Full-time

Onsite

Entry, Mid, Senior Level

$99K/yr - $124K/yr

4+ years exp

The City of Plano is seeking a Systems Administrator or Systems Engineer to support its infrastructure. The successful candidate will work on Identity Access Management, server technology solutions, and provide technical assistance to ensure IT solutions meet client needs.

GovernmentInformation ServicesPublic SafetyPublic TransportationWaste Management

Responsibilities

Establishes and maintains liaison relationship with business partners and TS in order to provide effective technical solutions

Seeks opportunities to improve and deepen relationship between TS and business partners

Provides assistance in documenting current business processes and models

Develops user test cases and validates test results during testing

May executes test cases

May investigate, resolve and escalate problems and develop recommendations for resolution

May identify need for technical assistance to help in problem resolution

Resolves and escalates issues as appropriate

Keeps clients informed of problems, issues, and resolutions

Ensures IT solutions meet client needs

Conducts End-User Training

Writes well defined End User Documentation, including but not limited to solution user manuals

May review and/or establishes End User Training Curriculum and End User Documentation for completeness and correctness

May implement changes; generates change requests

Coaches and transfers knowledge to less experienced team members

May conduct research on hardware and software products to provide recommendations and to support purchasing efforts

Receives and Understands completed technical design

Field incoming issue/problem tickets from end-users to resolve systems issues

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

May assist in maintaining and enhancing performance of all new and existing server technology solutions across the organization

May test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

Identify and learn appropriate solutions used and supported by the organization

Create/Maintain system models, specifications, diagrams, and charts to provide direction to team

Participate in the design, development, and delivery of server training programs and individual classes

Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution

Perform preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on

Performs other duties as assigned

Qualification

VMwareMicrosoft Active DirectoryOffice 365Software troubleshootingSystems planningData privacy lawsProject managementAnalytical problem-solvingCustomer service orientationInterpersonal communicationTeam collaborationAttention to detail

Required

Proven experience in the design, development, and implementation of software systems, applications, and related products

Proven experience with systems planning, security principles, and general software management best practices

Working technical knowledge of current software protocols, and Internet standards

Extensive experience with core technologies, including VMware, SolarWinds, Splunk, Exchange, Office 365, Skype for Business

Excellent software troubleshooting experience

Working knowledge of server and PC operating systems as well as Microsoft Active Directory

Competence with testing, flowchart, and data mapping tools and procedures

Excellent understanding of the organization's goals and objectives

Knowledge of applicable data privacy practices and laws

General project management skills

Excellent written, oral, and interpersonal communication skills

Ability to conduct research into systems issues and products as required

Ability to communicate ideas in both technical and user-friendly language

Highly self-motivated and directed, with keen attention to detail

Proven analytical and creative problem-solving abilities

Able to prioritize and execute tasks in a high-pressure environment

Strong customer service orientation

Ability to work in a team-oriented, collaborative environment

Bachelor Degree from an accredited college or university in computer science or related field

Four (4) years of experience as a server administrator or related field

Must have a valid Driver's License prior to employment (must obtain Texas Class “C” driver's license within 30 days of hire per state law)

Preferred

2 MTA (Microsoft Technical Associate) certifications

Hypervisor Certification (VCTA - VMware Certified Technical Associate or other comparable certification)

Cloud Certification (AWS SysOps Admin Associate, Google Professional Cloud Architect, Microsoft Certified: Azure Administrator Associate, or other comparable cloud certification)

Microsoft Certified Engineer (MSCE)- Server Administration (current supported Server Operating System) or equivalent certifications

Hypervisor Certification- Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI), VMware Certified Professional (VCP) or equivalent certifications

CompTIA Security+ certification or equivalent certification