Live Nation Entertainment · 16 hours ago
Senior Manager, Technical Software Delivery
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$144K/yr - $180K/yr
10+ years expLive Nation Entertainment is the world’s leading live entertainment company, and they are seeking a dynamic and visionary leader to serve as Senior Manager – Technical Delivery Management. This role involves managing Oracle Fusion Managed Services operations, ensuring customer satisfaction, and driving operational excellence through ITIL frameworks while leading a team of Oracle professionals.
ConcertsEvent PromotionEventsMedia and EntertainmentTicketing
Responsibilities
Manage end-to-end Oracle Fusion Managed Services operations, including incident management, service requests, and ongoing system optimization
Establish and enforce ITIL-based service management frameworks and processes to ensure consistency and quality
Oversee support queues, triage issues, and coordinate with internal and external stakeholders for timely resolution of production problems
Ensure all client Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs) are consistently met or exceeded
Generate and analyze support metrics and performance reports to monitor service delivery and identify opportunities for improvement
Continuous review of Fusion release notes and identifying risk and potential impact / improvements for finance business partners
Oversee ERP system implementation (Oracle Fusion, OneStream), with responsibility for technology delivery, QA, release governance and IT SOX compliance
Serve as a primary technical contact, fostering relationships and conducting service reviews
Escalate critical matters and collaborate with peers regarding deliverables
Foster a strong delivery culture ensuring stakeholder satisfaction
Guide the support team through coaching and performance evaluations
Handle staffing, resource allocation, and ensure the team stays updated on Oracle technologies
Lead efforts to enhance service quality
Develop automation tools
Perform root cause analysis for issue prevention and system optimization
Oversee ERP system implementation (Oracle Fusion, OneStream), with responsibility for technology program management, QA, release governance, and IT SOX compliance
Responsible for developing and executing detailed plans to transition from legacy systems to new IT systems or platforms, minimizing business disruption during go-live
Coordinate resources, manage timelines, and ensure seamless transitions
Creating comprehensive plans that outline the tasks, timelines, and dependencies for the transition
Managing and coordinating cross-functional teams across IT, operations, and business units
Ensuring all cutover activities are completed on schedule and within the defined project scope
Overseeing the execution of data migration, system integration, and other critical tasks
Working to minimize any negative impact on business operations during the transition
Maintaining clear and consistent communication with stakeholders and providing regular status updates on cutover progress
Identifying and mitigating potential risks associated with the cutover process
Ensure data conversions from Legacy to New systems are successfully executed and validated
Get an Inventory of all Boundary systems that consume the new system data or feed into the new system, and ensure they work as expected
Ensure a successful QA cycle, which includes but is not limited to periodic test case execution and validation of test results, and clear any blockers with stakeholders
Track project financials
Ensuring all cutover activities and procedures are well-documented
Qualification
Required
Degree in Business, Product Management, Program Management, Engineering or a related field
Minimum 10 years of progressive product and program management experience in technology
Minimum 5 years in leading complex technology-driven transformation programs in large, global organizations
Demonstrated experience in implementing programs in the technology space and familiarity with PCI & SOX compliance
Demonstrated experience in guiding highly technical development & engineering teams
Experience in driving system integrator & technology vendor performance
Experience guiding compliance with relevant legal and regulatory requirements, including SOX, SOC, PCI-DSS and familiarity with cybersecurity frameworks (e.g., NIST, ISO27001)
Excellent communication and interpersonal skills and ability to communicate complex technology topics to technical & non-technical audiences at various levels
Preferred
Previous experience with Oracle Cloud Fusion preferred
Benefits
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match
Company
Live Nation Entertainment
Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.
Founded in 1996Beverly Hills, California, USA
10001+ employees
H1B Sponsorship
Live Nation Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (23)
2023 (34)
2022 (39)
2021 (39)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$3.72BKey Investors
Public Investment Fund
2025-10-08Post Ipo Debt· $1.3B
2024-12-03Post Ipo Debt· $1B
2023-01-09Post Ipo Debt· $900M
Leadership Team
Chris Loll
Chief Operating Officer, Media & Sponsorship
Rose Kirkland
Senior Vice President, Booking
Recent News
2026-01-09
Music Business Worldwide
2026-01-08
Company data provided by crunchbase