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Hillpointe · 2 months ago

National Leasing Specialist Level 1, Level 2

Maitland, FL

Full-time

Onsite

New Grad, Entry Level

Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. The National Leasing Specialist position offers an entry-level opportunity to learn about leasing operations and provide exceptional service to prospective residents through various communication channels.

LeasingProperty DevelopmentReal Estate

Responsibilities

Respond promptly to incoming calls from potential prospective residents, converting inquiries into property tours, while offering personalized assistance to create memorable interactions

Provide excellent customer service to all incoming calls, reflecting our commitment to exceptional experiences

Pay meticulous attention to detail when entering prospect contact information into CRM, ensuring accuracy for follow-up purposes as well as adding notes in each guest card to allow effective communication between on-site staff and contact center agents

Direct calls to the appropriate department, property, or team member based on prospect requests, ensuring efficient routing of calls

Between calls, National Leasing Specialists will manage and respond to the CRM queue, ensuring timely and accurate follow-up with prospects

Perform additional duties as assigned based on individual property needs, showcasing flexibility and a willingness to contribute to the team's success

Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specials

Actively participate in a positive team environment through teamwork, communication and excellence in service; communicate regularly with leaders of the department