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Genpro Inc. · 2 hours ago

Account Manager

New Jersey, United States

Full-time

Onsite

Mid Level

4+ years exp

Genpro Inc. is a logistics provider with over 36 years of experience in the freight marketplace. The Account Manager serves as the primary point of contact for customers, managing relationships and ensuring efficient shipping and transportation solutions while collaborating with internal teams to drive profitability and customer satisfaction.

LogisticsSupply Chain ManagementTransportation

Hiring Manager

Johnson Adebayo, PHR, SPHR-CP

Responsibilities

Develop and maintain strong, long-term relationships with key account decision-makers

Serve as the primary point of contact for customer inquiries, ensuring prompt, professional communication

Provide exceptional customer service to maintain satisfaction and drive business growth

Meet or exceed annual sales and profitability targets through spot and long-term business opportunities

Negotiate rates and service agreements in alignment with Genpro’s pricing strategy

Identify and pursue opportunities for business expansion within assigned accounts

Collaborate with Carrier Sourcing and Operations teams to ensure capacity availability and service quality

Analyze customer demand, volume trends, and capacity needs to optimize efficiency and profitability

Support the resolution of shipment issues, claims, and service disruptions promptly and effectively

Work with customers to improve shipment forecasting accuracy and volume planning

Utilize transportation management systems to track, trace, and update order status

Coordinate and prepare materials for customer meetings and strategic planning sessions

Qualification

Sales experienceFreight transportation knowledgeCRM software proficiencyTMS platforms proficiencyMicrosoft Office SuiteMultitasking abilityCommunication skillsNegotiation skillsInterpersonal skillsAttention to detailSelf-motivatedGoal-oriented

Required

4+ years of sales or account management experience in a 3PL, freight brokerage, or transportation environment

Proven track record of meeting or exceeding sales targets

Strong knowledge of freight transportation

Excellent communication, negotiation, and interpersonal skills

High attention to detail and ability to multitask in a dynamic setting

Proficient with CRM software, TMS platforms, and Microsoft Office Suite

Self-motivated, goal-oriented, and driven by results

Benefits

Competitive PTO

Health/dental/vision coverage

401K match

On-site fitness facility

Unlimited access to Udemy's extensive library of courses

Company

Genpro Inc.

Elevate Your Logistics Journey with a Strategic Partnership Working with us, you’re not just choosing a transportation solution – you’re gaining a strategic partner committed to your supply chain’s success.

Founded in 1989

Rutherford, New Jersey, USA

51-200 employees