Apply on Employer Site

Yondr Group · 2 months ago

Customer Solutions Director

United States

Full-time

Remote

Director/Executive

Yondr is a global developer and service provider of data centers, seeking extraordinary people to help accelerate towards their vision. The Customer Solutions Director will manage pre-sales and post-sale activities, customer relationships, and lead market research and strategy on a global scale.

Information ServicesInformation TechnologyInternet

Comp. & Benefits

Responsibilities

Liaise with technical, delivery, operations and site acquisition stakeholders within Yondr's Hyperscale Customer organizations

Understand and document Customer’s technical requirements, then lead the opportunity design development and present solutions to meet those needs

Liaise with internal stakeholders, including Finance, Design and Construction, Operations and Development teams to ensure Yondr delivers the correct solution for the Customer's requirements

Serve as primary responder for customer RFPs, including managing the Customer and all internal stakeholders for a complete RFP submission meeting the Customer’s expectations

Accountable for the accuracy of the technical content of the lease contract. Responsible for the technical validation of compliance during the delivery phase

Support Yondr teams (Design and Construction, Operations, Development) by providing customer insight into future design and location strategies

Generate insight and feedback through professional contacts and networking

Participate in forecasting, pipeline and market analysis

Act as a senior member of the Customer Solutions Team, providing support and guidance to interdepartmental colleagues as and when required

Qualification

Data center designHyperscale lease negotiationTechnical requirements captureCustomer serviceComplex project documentationProactive approachCommunicationOrganizational skills

Required

Experience supporting teams in capturing and defining technical requirements and solutions for target customers

Experience in one or more of the following: data center design, construction, operational lifecycle; site acquisition; and hyperscale lease negotiation

Ability to present complex technical solutions in a simplified manner and communicate benefits to stakeholders with varying levels of technical knowledge

Strong capability to translate customer needs into specific, deliverable requirements

Ability to comprehend, analyse, and interpret complex project documentation

Strong commitment to delivering excellent customer service

Ability to learn and apply technical and business concepts quickly

Able to work well under pressure and maintain a proactive approach

Strong organisational skills, attention to detail, and openness to new ideas and procedures

Excellent communication skills and confidence in presenting to audiences at all levels of an organization