Insulet Corporation · 2 months ago
Senior Business Analyst, ServiceNow (Hybrid- Acton, MA or San Diego, CA)
US - California (San Diego - Office)
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $135K/yr
5+ years expInsulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Senior ServiceNow Business Analyst will serve as a strategic partner and solution architect for the organization’s ServiceNow platform, engaging with business stakeholders to design and optimize solutions across various modules.
Health CareMedicalMedical Device
Responsibilities
Serve as the primary liaison between business owners, process stakeholders, and the ServiceNow platform team to gather, analyze, and document requirements
Lead workshops and discovery sessions to identify business challenges and opportunities for automation and process optimization
Translate business requirements into detailed user stories, acceptance criteria, and solution designs for ServiceNow modules, ensuring alignment with organizational objectives and regulatory requirements
Architect and deliver end-to-end ServiceNow solutions across HRSD, ITSM, ITOM, ITAM, HAM, SAM, ESC, and Service Mapping modules
Oversee the full solution lifecycle: requirements, design, configuration, testing, deployment, and continuous improvement
Collaborate with ServiceNow developers and administrators to ensure technical feasibility, scalability, and maintainability of solutions
Drive standardization and best practices for ServiceNow usage, data integrity, and process automation
Lead and coordinate User Acceptance Testing (UAT), training, and change management activities to ensure successful adoption of new solutions
Develop and maintain comprehensive documentation, including process flows, user guides, test plans, and training materials
Support Agile delivery by breaking down requirements into actionable stories, estimating effort, and tracking progress through sprints
Collaborate with cross-functional teams using Agile Scrum methodologies to deliver ServiceNow solutions in iterative sprints
Use Jira Agile as the primary platform for backlog management, sprint planning, story tracking, and reporting
Participate in daily stand-ups, sprint reviews, and retrospectives to drive continuous improvement
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
5+ years of hands-on experience as a Business Analyst or Solution Architect working with ServiceNow in a large, complex environment
Demonstrated expertise in at least four of the following ServiceNow modules: HRSD, ITSM, ITOM, ITAM, HAM, SAM, ESC, Service Mapping
Proven ability to engage with stakeholders at all levels, elicit requirements, and deliver solutions that drive measurable business value
Strong understanding of ITIL frameworks and best practices
Experience with Agile methodologies and tools
Hands-on experience working in Agile Scrum environments, preferably as a Business Analyst, Product Owner, or Scrum team member
Proficiency with Jira Agile for backlog management, sprint planning, and tracking of user stories and tasks
Excellent communication, presentation, and documentation skills
Proficiency in workflow/process modeling and diagramming tools
Experience in test plan creation, execution, and user training
Preferred
5+ years of direct ServiceNow platform experience
ServiceNow Certified System Administrator (CSA) or higher certification
ITIL certification
Experience in the medical device, life sciences, or other regulated industries
Experience with ServiceNow reporting, dashboarding, and performance analytics
Agile Scrum Master certification
Experience with Jira Agile advanced features
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs
Company
Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.
1001-5000 employees
H1B Sponsorship
Insulet Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (43)
2023 (19)
2022 (33)
2021 (41)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$629.5MKey Investors
DeerfieldOrbiMedAlta Partners
2025-03-18Post Ipo Debt· $450M
2009-03-16Post Ipo Debt· $60M
2007-05-15IPO
Leadership Team
Ashley McEvoy
President & Chief Executive Officer
Ana Maria Chadwick
Chief Financial Officer
Recent News
2025-12-20
2025-12-17
Company data provided by crunchbase