NEOGOV · 2 months ago
Customer Service Clerk (Deputy Clerk)
Fairfield, OH
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrNEOGOV is associated with the City of Fairfield, which is seeking a Customer Service Clerk to support the Municipal Court. The role involves providing exceptional customer service, financial receipting, data entry, and record keeping for the public and attorneys dealing with the court.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide exceptional customer service in-person at the Clerk of Court counter, through email or over the telephone; determine and collect any costs or fees required; receipt and balance collected monies; and respond to customer inquiries
Maintain professionalism and confidentiality. Candidates must possess honesty and integrity of the highest standard and be able to learn quickly
Docket information from court filings in an accurate and timely manner; enter information in the court’s case management system; issue appropriate notices; filing and other office duties
Processes accurate and presentable correspondence, documents, reports, records and forms utilizing various office equipment such as computers, scanners, fax machines, copiers, etc
Prepare and coordinate service processing for summonses, subpoenas and the like; arrange for service based on standard procedures (certified mail, regular mail, etc.); update the status in the case management system; and process failure of service attempts
Scan documents into the case file database and verify the accuracy of the scanned document, make appropriate corrections, and inform the supervisor of potential problems
Assist colleagues when necessary, due to scheduling, volume, or staffing requirements
Attend meetings and trainings determined to be beneficial as directed by the Clerk of Court
Understand the court’s responsibilities, functions, organizational structure and purpose
Able to communicate and work well with others
Performs all other duties as assigned by the Judge, Clerk of Court and/or Chief Deputy Clerk
Qualification
Required
High school diploma or equivalent
Eager to learn
Committed to excellence
Team oriented
Effectively manage time and tasks
Detail oriented
Able to use basic mathematics to collect money and record money transactions
Navigate and utilize technology and word processing to enter and manage case data in the Court's case management system
Skilled in providing optimal customer service
Ability to utilize google translate to communicate with non-English speaking individuals
Keyboarding skills to quickly and accurately enter, access, update and manipulate data
Ability to become proficient in job tasks within the first ninety (90) day probationary period
Able to handle heavy workloads, meet deadlines and handle stressful and sensitive situations
Regular and predictable on-site attendance is required
Benefits
Health, Dental and Life/AD&D insurance
Holiday, vacation, personal and sick leave time
Ohio Public Employees Retirement System (OPERS)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase