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Walmart Canada · 2 months ago

Manager, Billing Operations - Oversight & Automation

San Bruno, CA

Full-time

Onsite

Mid, Senior Level

$104K/yr - $202K/yr

5+ years exp

Walmart Inc. is a leading retail company that connects supplier brands with retail shoppers. The Manager, Billing Operations is responsible for analyzing and optimizing billing processes, ensuring operational excellence through automation and collaboration with cross-functional teams.

DeliveryRetailShopping

Responsibilities

Identify, prioritize, and implement automation initiatives to eliminate manual processes, reduce errors, and enhance operational efficiency

Collaborate with Product, Data, and Engineering teams to deliver system improvements and integrations supporting billing accuracy and data continuity

Serve as a bridge between Billing and Product teams for all reporting and process improvement projects

Lead business readiness efforts for system migrations (e.g., PIO to OMS) and ensure billing and reporting integrity during transitions

Conduct root cause analysis on recurring billing errors or delays and define actionable solutions

Translate operational pain points into technical requirements, test new tools, and measure automation ROI

Develop business requirements documentation (BRDs) for system enhancements and ensure successful deployment through UAT

Analyze trends in disputes, variances, and audit findings to recommend systemic process or policy enhancements

Facilitate knowledge-sharing sessions and build standard operating procedures to strengthen internal controls and data literacy

Champion a continuous improvement culture within the Billing team by facilitating workshops, documenting learnings, and promoting best practices

Own the end-to-end ad product setup process for billing, ensuring every new product is properly configured in systems to enable accurate invoicing

Ensure smooth billing for all new initiatives or product launches, validating data flows, mapping, and invoicing readiness prior to go-live

Act as the Subject Matter Expert (SME) for billing flows — supporting internal teams (Sales, Controllership, Product, Finance) with clarifications, documentation, and training on billing implications

Qualification

Billing process optimizationSystem automationData analysisBusiness intelligence toolsERP systems experienceRetail media experienceAuditControl frameworksCross-functional collaborationCommunication skillsProblem-solving skills

Required

Master or Bachelor's degree in business, finance, accounting or data analytics related areas

5+ years' experience in different aspects of billing functions or accounting

Proven experience in system automation, data analysis, and business intelligence tools (Tableau, Power BI, SQL)

Experience with ERP or billing systems; strong data reconciliation and variance analysis skills

Strong understanding of audit and control frameworks (SOX, internal control testing, compliance reviews)

Strong ability to execute, measure results, and demonstrate progress in the face of ambiguity in a dynamic environment with competing priorities

Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency

Ability to earn trust across Walmart Enterprise

Preferred

Retail media experience is a big plus

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.