Bullhorn · 2 months ago
Product Support Analyst (Fixed Term Contract)
United States
Full-time, Contract
Remote
Entry Level
1+ years expBullhorn is a company focused on creating an incredible customer experience through high-quality products and services. The Product Support Analyst will serve as the first point of contact for customers, responsible for understanding and resolving technical challenges while striving for first-call resolution.
CRMPaaSSaaSService IndustrySoftware
Responsibilities
Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues
Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business
Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future
Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise
If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths
Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it
Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system through flagging, editing, creating, and reusing articles
Adhering to key customer and team focused metrics to maintain high standards in performance
Qualification
Required
Proven track record of delivering incredible customer experiences through client/customer facing interaction
Ability to confidently articulate software-related and technical concepts
Demonstrate deep caring and critical thinking around problem resolution
Preferred
1-3 years' experience in technical troubleshooting in a B2C or B2B environment
1+ year of experience in delivering software support
1+ year of recent hands-on experience with relational databases (SQL Server)
Benefits
Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Company-wide mentor program
Company
Bullhorn
Bullhorn provides cloud-based CRM solutions for companies in business services industries.
1001-5000 employees
H1B Sponsorship
Bullhorn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2023 (5)
2022 (3)
2021 (8)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
$32.13MKey Investors
Stone Point CapitalGE Asset Management
2020-09-08Private Equity
2017-10-23Secondary Market
2017-10-23Acquired
Leadership Team
Brian Sylvester
CFO
Matt Fischer
President & Chief Operating Officer
Recent News
GlobeNewswire
2026-01-07
2026-01-06
2025-11-12
Company data provided by crunchbase