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Rockwell Automation · 21 hours ago

VFD Remote Support Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Rockwell Automation is a global technology leader focused on enhancing productivity and sustainability for manufacturers. The VFD Remote Support Engineer will provide technical support to field engineers and technicians, troubleshoot issues, and collaborate with design engineering on product concerns, while also participating in customer training and installations.

HardwareIndustrial AutomationSales AutomationSoftware

No H1B

Hiring Manager

Anna Michele 🚩Rockwell Automation

Responsibilities

Effectively solve customer issues over phone or web based interactions

Represent Remote Support Services (RSS) during commercially sensitive I2R and Quality related product concerns

Collaborate in a cross functional capacity and engage the proper resources to drive high profile technical support commercial issues to closure

Responds to situations where first-line product support has failed to isolate or fix issues in malfunctioning equipment or software

Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance

Participate in on-the-job-training and other Field opportunities to increase knowledge on new products and offerings

Qualification

Rockwell Automation productsTechnical supportTroubleshootingField service experienceStudio5000ControlLogixDeviceLogixConnected Components WorkbenchRSLinxRSNetworxWebexDPI platformVuforia/PTC ChalkProposal WorksSafety systems knowledgeNetworking knowledgeMulti-axis controlRobotics knowledge

Required

Bachelor's degree

Work within the United States without sponsorship. We will not sponsor for this role now or in the future

Preferred

2+ years experience with related products or Field service experience

Expertise in RA products such as Architectural and Component level Inverter drives i.e., PowerFlex750 series products, Legacy products, PF4xx, PF5xx products and solutions as well as Motion Control Drive systems

Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components workbench (CCW), RSLinx, RSNetworx

Software tool skills: Webex, DPI platform, Vuforia/PTC Chalk, Proposal Works

Advanced system knowledge of safety, networks utilizing Stratix switches, multi-axis control, and robotics