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AssistRx · 2 months ago

Program Supervisor, Patient Services

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

$52K/yr - $60K/yr

3+ years exp

AssistRx is a company focused on enhancing patient services, and they are seeking a Supervisor for their Patient Services team. The role involves managing intake teams, improving operational strategies, and ensuring quality goals are met while providing leadership and development support to associates.

Health CareInformation Technology

No H1B

Responsibilities

Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives

Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance

Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence

Coordinate and manage special projects which will frequently be cross-functional in nature

Presents to external audiences (primarily healthcare providers and insurers)

Qualification

Customer Care TechniquesLeadershipProject ManagementInsurance KnowledgeCall Center ExperienceStaff DevelopmentPerformance ManagementCommunication

Required

Bachelor's Degree or equivalent work experience to include supervisory or applicable professional leadership experience

Without bachelor's degree - applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting

3-5 years of financial assistance

3-5 years of supervisor or lead experience

Professional level knowledge of customer care techniques and processes

In-depth understanding of insurance plans and benefit structures

Been involved in or managed special projects in a call center or similar environment