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Pine Rest Christian Mental Health Services · 2 months ago

Administrative Intake Support Specialist Contact Center Nights Part Time-1

Grand Rapids, MI

Part-time

Onsite

New Grad, Entry Level

Pine Rest Christian Mental Health Services is a leading non-profit behavioral health system dedicated to providing expert care for mental health and substance use disorders. The Administrative Intake Support Specialist will handle crisis calls, perform phone triage, and manage patient registration, ensuring an excellent patient experience in a collaborative team environment.

Health CareHospitalMental HealthNon ProfitNursing and Residential CareRehabilitation

H1B Sponsor Likely

Responsibilities

Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process

Complete phone triage intake for all HRS admission referrals

Reviews/monitors/collects program data, providing evaluation to enhance data

Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience

Performs related office duties such as patient registration, insurance verification and courtesy phone calls

Able to manage and implement emergency procedures for the entire organization

Manage switchboard operations for the entire organization, directing customers to the requested persons

Orient patient to assessment process and complete admission paperwork

Qualification

Crisis managementPhone triagePatient registrationInsurance verificationCultural competenceInterpersonal skills

Required

Associate degree or equivalent knowledge, skills, experience and abilities required

Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting

Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment

Benefits

Medical, dental, vision & life insurance plans

403(b) retirement match contribution by Pine Rest

Generous PTO for full and part time employees

Tuition assistance & loan forgiveness

Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

Partnership with Davenport University provides generous discount on tuition for employees and family members.

Company

Pine Rest Christian Mental Health Services

Glassdoor3.3

Pine Rest offers a full continuum of behavioral health services and is the second largest non-profit behavioral health system in the United States.

Founded in 1910

Grand Rapids, Michigan, USA

1001-5000 employees

https://www.pinerest.org/

H1B Sponsorship

Pine Rest Christian Mental Health Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (3)