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Ingersoll Rand · 1 day ago

Services Program Manager

Davidson, NC

Full-time

Hybrid

Senior Level

7+ years exp

Ingersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. The Services Program Manager plays a key role in driving strategic growth in spare parts and service across all North American compressor brands, focusing on developing service offerings and collaborating with cross-functional teams to ensure customer satisfaction.

Test and Measurement

Responsibilities

Own the service offering gate review process to evaluate and align new product ideas for market launch

Lead the aftermarket readiness component of the New Product Development (NPD) process, ensuring seamless integration of service strategies into new products

Manage parts pricing across all compressor brands within CSS-NA

Provide daily lifecycle sales and product support for the aftermarket portfolio, ensuring parts availability and competitive market-based pricing

Support aftermarket product managers to ensure parts loading, fulfillment strategy, and aftermarket readiness for new product launches or service updates

Load and manage parts data for NPD, obsolescence, and ad hoc requests in ERP systems

Generate reports on parts load status, portfolio lifecycle management, and other ad hoc analysis

Participate in process improvement initiatives and problem-solving efforts to address challenges and gaps within the service organization

Lead additional projects as needed to support business objectives and professional development

Qualification

Product ManagementAftermarket OperationsData Analysis ToolsERP SystemsAnalytical SkillsStakeholder ManagementStrategic ThinkingCommunication SkillsLeadership

Required

Bachelor's degree in Engineering, Business, Supply Chain, or a related field

7+ years of experience in aftermarket operations, product management, or competitive strategy

Strong strategic thinking, analytical skills, and successful execution record

Excellent communication and stakeholder management skills

Ability to thrive in a fast-paced, dynamic environment

Preferred

MBA preferred

Experience in industrial or manufacturing sectors; familiarity with multi-year service agreements and service contract structures; proficiency in data analysis tools and ERP systems

Experience in competitive intelligence, acquisitions, and fulfillment operations

Proven leadership in managing cross-functional teams