Allied Universal · 3 days ago
Quality Assurance Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$97K/yr - $97K/yr
2+ years expAllied Universal® is North America’s leading security and facility services company, offering rewarding careers. The Training and Quality Assurance Manager is responsible for ensuring compliance with all required portfolio training and Allied Universal standards, while coordinating training classes and managing the Taser program.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits; manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors
Conduct special projects on an as-needed basis to support the assigned portfolio
Qualification
Required
High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required to include, but not limited to: CPR/First Aid/AED Certified Instructor, Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients
Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required
Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint and able to effectively utilize all available office management technology
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Professional, articulate, and able to use good independent judgment and discretion
Candidates MUST have 2+ years of armed security experience OR 1+ years as a full police officer with a municipality OR 2+ years of service in a U.S. Armed Forces component with an honorable discharge
Candidates MUST be willing to undergo a thorough federal background check including a credit check
Preferred
National Rifle Association (NRA) Law Enforcement Instructor certification, or able to meet all NRA Law Enforcement (LE) eligibility requirements
College coursework in Education, Business, Criminal Justice, Human Resources, Security Management, or related field
Prior experience in the fire service, security industry, law enforcement and/or military
Experience in security operations or other functions of security industry
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Allied Universal Corp
2025-11-19
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