6sense · 6 days ago
Sr. Customer Success Manager - Enterprise
United States
Full-time
Remote
Mid, Senior Level
$109K/yr - $150K/yr
5+ years exp6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. As a Sr. Customer Success Manager - Enterprise, you’ll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value.
Artificial Intelligence (AI)B2BBig DataBusiness Information SystemsMachine Learning
Responsibilities
Driving adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact
Owning renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives
Operationalizing for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio
Building executive relationships: Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities
Developing success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals
Driving product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback
Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features
Creating customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense
Managing multiple priorities: Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture
Qualification
Required
5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value
3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets
Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI
Strong understanding of B2B demand generation, marketing operations, and sales analytics
Proven success in negotiating renewals and identifying upsell opportunities
Experience operationalizing CS processes and leveraging internal resources to scale
Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools)
Strong analytical, communication, and project management skills
BA/BS degree required
Willingness to travel (~25%)
Preferred
Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals
Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics
Benefits
Generous health insurance coverage
Life and disability insurance
A 401K employer matching program
Paid holidays
Self-care days
Paid time off (PTO)
Paid parental leave
Generous paid time-off and holidays
Stock options
Quarterly self-care days off
Equipment and support you need to work and connect with your teams
Company
6sense
6sense is an account-based marketing platform that helps B2B organizations achieve predictable revenue growth.
1001-5000 employees
H1B Sponsorship
6sense has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (12)
2023 (13)
2022 (32)
2021 (9)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$526MKey Investors
Silicon Valley BankD1 Capital PartnersInsight Partners
2023-06-22Debt Financing· $100M
2022-01-20Series E· $200M
2021-03-30Series D· $125M
Leadership Team
Chris Ball
Chief Executive Officer
Premal Shah
Co-Founder and SVP of Engineering and Infrastructure
Recent News
baincapitalventures.com
2025-12-24
Company data provided by crunchbase