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WHSmith North America · 2 months ago

Senior Manager, Central Operations and Analytics

Las Vegas, NV

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$125K/yr - $165K/yr

10+ years exp

WHSmith North America is a leading global travel retailer with a significant presence in North America. The Director, Central Operations and Analytics provides strategic leadership and analytical oversight for Central Operations, ensuring operational alignment across all functions and transforming data into actionable intelligence to enhance decision-making and performance.

Retail

H1B Sponsor Likely

Responsibilities

Lead and oversee operational planning, analytics, and performance reporting for Central Operations

Design and evolve operational playbooks, standards, and processes that enhance efficiency and consistency

Partner with Finance and Field Operations to deliver operational KPIs and data transparency that drive accountability

Identify and lead continuous improvement initiatives to streamline workflows, reduce costs, and strengthen scalability

Develop and maintain performance dashboards and scorecards for KPIs, labor, shrink, compliance, and sales performance

Ensure integrity and accuracy of data inputs through standardized reporting and governance models

Translate analytics into meaningful insights to inform strategic business decisions

Support predictive modeling and forecasting processes to anticipate operational trends and financial outcomes

Partner with Commercial, IT, and People teams to align operational analytics with enterprise priorities

Lead the development of automation, reporting, and workflow tools to improve visibility and responsiveness

Communicate insights and recommendations to senior leaders through clear, visual storytelling and data interpretation

Qualification

Operations strategyAnalytics platformsPerformance managementData visualizationProcess optimizationCross-functional collaborationChange managementStrategic problem-solvingCommunication skills

Required

Bachelor's degree in Business, Analytics, or Operations; MBA preferred

10+ years of experience in operations strategy, analytics, or performance management

Proven ability to manage large-scale reporting systems and cross-functional collaboration

Expert-level proficiency in Excel, Power BI, Tableau, or equivalent analytics platforms

Strong communication and storytelling ability with data

Demonstrated success influencing executive stakeholders through analytics

Preferred

MBA preferred

Company

WHSmith North America

About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.

Founded in 1955

Las Vegas, Nevada, USA

1001-5000 employees

http://www.marshallretailgroup.com/

H1B Sponsorship

WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2022 (1)

2021 (1)