NBT Bank · 2 months ago
Contact Center Agent
Canajoharie, New York
Full-time
Hybrid
New Grad, Entry Level
$17.50/hr - $21.53/hrNBT Bank is a stable financial institution that empowers people to grow, innovate, and thrive through meaningful work. The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries while providing information regarding deposit and loan accounts.
BankingFinancial Services
No H1B
Responsibilities
Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals
Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values
Complete account, product maintenance as well as complete monetary customer transactions
Ensures that all security measures, policy and procedures are adhered to
Other duties as assigned
Qualification
Required
High School Diploma or GED required
Strong Communication skills, both written and verbal
Great active listening skills
A patient, empathic attitude
A passion to support Customers
Ability to work and learn in fast paced environment
Ability to work quickly and accurately
Ability to multitask
Computer Literacy
Basic Trouble shooting skills
Must be able to work flexible hours
Requires Saturday hours
Preferred
Associates Degree preferred
Customer service experience preferred
Benefits
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Company
NBT Bank
NBT Bank, N.A. is a financial institution
Founded in 1856
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Kingsley
EVP & CFO
Amy Hurta
SVP, Director of Operations and Chief Diversity & Inclusion Officer
Recent News
Hartford Business Journal
2026-01-14
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Rochester Business Journal
2026-01-04
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