Rise Broadband · 2 months ago
Technician, Installation & Network Infrastructure
Bowling Green, MO
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hr
0+ years expRise Broadband is a service-oriented company looking for an Installation & Network Infrastructure Technician I to join their team. The role involves installing, troubleshooting, and maintaining telephone and high-speed Internet services at customer locations, while ensuring customer satisfaction and adhering to safety standards.
Digital MediaMobileTelecommunications
Responsibilities
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment. Provides prompt response to network issues; conducting preventive network repair. Maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems
Works outside or inside customer’s home or business to complete installations and repairs. Regularly climbs ladders and works on towers and rooftops
Initiates and follows through on capital and repair & maintenance projects at each site. Checks systems for correct functionality and optimal performance. Ensures proper site operation; inspecting cable and electrical equipment. Performs tower antenna and height mapping for tenant activity and regulatory compliance
Troubleshoots, diagnoses, repairs, replaces, and upgrades components. Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems
Identifies potential performance “bottle necks" in the system. Notifies appropriate parties immediately of any issues which may affect efficient operations
Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns. Treats customers with respect, courtesy, and professionalism at all times. Listens to descriptions of problems, answering questions, and resolving issues. Contacts homeowners and site managers to ensure installation satisfaction
Educates customers on the features and functionality of installed products. Explains waivers, agreements, and customer release forms. Communicates the wiring plan and equipment lay-out with customer prior to the installation. Cleans work area upon completion of job
Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. Identifies and designs potential new areas to be developed
Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation
Supports co-workers and builds positive working relationships with all team members. Participates in team meetings as scheduled
Meets or exceeds performance goals and quality standards. Meets or exceeds productivity standards by prioritizing tasks and working efficiently
Completes required training within company-mandated time limits. Training includes, but is not limited to: Tower Climbing and Rescue Certification
Refers to and interprets schematics, manuals, and manufacturer's instructions. Updates and improves job knowledge by participating in educational opportunities, and reading technical publications
Maintains and submits complete and accurate installation, service, and inventory records
Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse
Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Maintains company truck and other equipment per service requirements and safety guidelines
Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. Work requires weekend and/or evening work and some travel may be required. May participate in on-call schedule rotation as needed
Adheres to all federal and state laws, company standards and policies. Follows all Company standard procedures, policies and safety practices in the course of performing work activities
Maintains a safe work environment by following safe practices and adhering to safety policies
Performs other duties as assigned
Qualification
Required
High school diploma or GED equivalent preferred; post-high school education a plus
Minimum 18 years of age
Valid state driver's license and acceptable driving record in accordance with Company's Motor Vehicle Policy
Up to three years' experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable)
Comtrain certification mandatory
Excellent customer service, time management, and decision-making skills
Working knowledge of PC and MS Office products
Ability to interact and communicate appropriate information to customers and team members in a professional manner
Ability to effectively maintain professional appearance and demeanor in a variety of work environments
Ability to read and interpret technical information, such as repair manuals, parts books, etc
Working knowledge of networking and electronics theory, and electrical codes and standards relative to communications
Basic knowledge of RF wireless technologies, IP networking, and wireless planning
Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible
Ability to work required shifts and overtime (if necessary)
Ability to travel and provide service in assigned geography
Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions
Preferred
Rigging certification preferred
Company
Rise Broadband
Rise Broadband provides fixed wireless broadband internet and digital voice telephone services to residential and business customers.
501-1000 employees
H1B Sponsorship
Rise Broadband has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$281.63MKey Investors
Hercules Capital
2023-02-02Acquired
2018-05-01Debt Financing· $205M
2010-11-09Series Unknown· $36.3M
Leadership Team
Jeff Kohler
Co-Founder, Chief Development Officer
Recent News
2025-04-10
DeWitt County Today
2024-05-05
Company data provided by crunchbase