Special Servicing Specialist jobs in United States
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Bank OZK · 2 months ago

Special Servicing Specialist

positionBremen, Georgia
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Bank OZK is a nationally recognized leader in financial services with over 120 years of experience. The Special Servicing Specialist role involves contacting past due customers to manage outstanding account or loan obligations.

BankingFinanceFinancial Services

Responsibilities

Calling on past due customers to bring outstanding account or loan obligation current

Qualification

Collection laws knowledgeGeneral banking principlesCustomer service skillsAnalytical skillsMicrosoft Office proficiencyCommunication skillsMulti-taskingPressure handlingEmpathetic listeningCustomer dissatisfaction resolutionTeamworkConfidentiality

Required

Working knowledge of federal, state and municipal collection laws
Knowledge of general banking principles
Strong internal and external customer service skills
Good analytical and problem solving skills
Excellent communication skills both verbal and written
Ability to multi-task and adapt to change
Ability to work under general supervision
Ability to work well with others in a team environment
Ability to work well under pressure and with exacting deadlines
Ability to maintain confidentiality of all customer and bank records and information at all times
Ability to respond to requests and demands professionally and promptly
Ability to demonstrate empathetic listening skills
Ability to diffuse customer dissatisfaction
Skill in using computer and Microsoft Office, including Word, Excel, and Outlook
High school diploma or equivalent
Minimum 6 months customer service experience, required
Minimum 1 year experience with computer skills including Microsoft Word and Excel, required

Preferred

Prior collection experience or working in a call center

Benefits

Generous PTO
401(k) matching
Health, dental, vision (and pet!) insurance
Special perks and discounts

Company

Bank OZK

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Bank OZK provides banking services including savings account, loans, debit, and agricultural lending.
dateFounded in 1903
location
Little Rock, Arkansas, USA
people-size1001-5000 employees
web-link
https://www.ozk.com/personal

Funding

Current Stage
Public Company
Total Funding
unknown
1997-07-17IPO

Leadership Team

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Eric Munson
Senior Vice President, government and institutional banking
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Recent News

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Company data provided by crunchbase