Zones, LLC · 1 day ago
Desktop Support Technician
New York, NY
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expZones, LLC is a global solution provider specializing in end-to-end IT solutions. They are seeking a Desktop Support Technician responsible for providing Tier II technical support and managing Audio-Visual systems across the organization, ensuring effective troubleshooting and resolution of technical issues.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Provide Tier II support for hardware, software, and network-related issues escalated from Tier I
Troubleshoot and resolve issues with AV systems, including conference room setups, projectors, digital signage, and video conferencing tools
Respond to service requests and incidents via ticketing system, phone, and email
Document issues, resolutions, and procedures in the IT knowledge base
Collaborate with IT teams to ensure timely resolution of technical problems
Assist in the setup and support of meetings, presentations, and events requiring AV equipment
Maintain inventory of AV and IT support equipment
Support onboarding and offboarding processes, including device setup and recovery
Qualification
Required
2–4 years of experience in IT support, with a focus on Tier II troubleshooting
Hands-on experience with AV systems (e.g., Zoom Rooms, Teams, POM, Crestron)
Familiarity with Windows and macOS environments
Strong customer service and communication skills
Ability to work independently and manage multiple tasks
Preferred
365 End-Point User Experience
AV certification or training is a plus
Knowledge of networking fundamentals and remote support tools
Benefits
Medical, dental and vision coverage
Life insurance
Disability insurance
Voluntary accident, hospitalization and critical illness insurance options
A 401(k) plan with matching provision
Paid time off
Personal sick leave in compliance to individual state requirements
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase