Apply on Employer Site

Manulife · 3 months ago

Senior Underwriting Consultant

United States

Full-time

Remote

Senior Level

$86K/yr - $155K/yr

7+ years exp

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. The Senior Underwriting Consultant is responsible for evaluating applications of the highest financial impact and complexity, guiding junior colleagues and ensuring compliance with underwriting policies.

FinanceFinancial ExchangesFinancial Services

Responsibilities

In addition to those performed by Underwriter Consultants - identify and provide solutions to work related problems and issues (i.e. Work flow, systems)

Negotiate and manage time and resources to meet deadlines and service times

Provide training and act as an information resource for more junior underwriters

May process all aspects of auditing, formal appeal reviews and contestable claim review

Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies

Audit medical record summaries to ensure documentation is in accordance with our established guidelines

Assist management with various research projects pertaining to risk assessment

Process formal underwriting appeals and complaints

Review underwriting fraud referrals for appropriateness and assist management with book of business reviews

Review contestable claims for potential misrepresentation during underwriting

Maintain good relationships within a self-directed team environment

Project a professional image and serve as an example to junior staff

Manage all aspects of underwriting process for most complex cases

Serve as a subject matter expert for more junior colleagues and management

Process formal underwriting appeals and complaints

Manage underwriting fraud referrals for appropriateness and assist management with book of business reviews

Assist management with staff training and consults

Qualification

Underwriting experienceAnalytical skillsMedical terminologyCustomer relationship managementOrganizational skillsCommunication skillsInterpersonal skillsProblem-solving skillsTeam collaboration

Required

College graduate or business equivalent

Preferably 7 or more years of underwriting experience or exposure

Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses

Strong knowledge of referral areas

Strong organizational, communication and interpersonal skills

Strong analytical skills; ability to define, research and resolve problems

Excellent ability to create and maintain customer relationships

Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus

Strong ability to comprehend, retain and apply current technical information to daily work issues

Strong knowledge of company plans, riders, benefits and illustrations

Strong knowledge of medical science, technology and terminology and their impact on morbidity

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year

The full range of statutory leaves of absence