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Tivly · 2 months ago

Contact Center Representative

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. The work-from-home Contact Center Representative handles inbound and outbound calls for customers seeking a commercial insurance quote for their small business, ensuring excellent customer service and satisfaction.

Commercial InsuranceInsuranceService Industry

Responsibilities

Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs

Follow communication scripts and use knowledge of products and services to go off-script when necessary

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards

Five-day work week (part-time and full-time). Saturday is required

Qualification

Customer support experienceProficient with computersCRM softwareGoogle WorkplaceBilingual in SpanishActive listeningVerbal communicationWritten communicationTime managementDecision-making