Clarvida California · 2 months ago
Second Shift Customer Service
Columbus, OH 43235
Full-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrClarvida California is a franchise of Planet Fitness, one of the largest and fastest-growing operators of fitness centers in the United States. The Member Services Representative will create a positive member experience by providing exceptional customer service to members, prospective members, and guests, while handling various front desk activities.
CommunitiesHealth CareMental Health
Responsibilities
Greet members, prospective members and guests, providing exceptional customer service
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system
New member sign-up
Take prospective members on tours
Facilitate needed updates to member’s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Qualification
Required
Customer service background preferred
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent required
Must be 18 years of age or older
Benefits
Free uniforms
Health insurance
Opportunity for advancement
Company
Clarvida California
Pathways Community Services (PCS) is part of one of the largest healthcare providers in the United States.
Founded in 1996Pico Rivera, California, USA
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase