Pure Storage · 1 day ago
Firmware Triage Lead
Santa Clara, CA
Full-time
Onsite
Senior Level
$211K/yr - $317K/yrPure Storage is reshaping the data storage industry with innovative technology. The Firmware Triage Lead will be responsible for overseeing the firmware triage process, ensuring quick resolution of complex storage issues, and driving product quality improvements through data-driven insights and cross-functional collaboration.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Own the End-to-End Triage Workflow: Define, manage, and optimize the daily triage process, acting as the primary point of control to prioritize, assign, and track all incoming firmware defects, specifically within the Direct Flash Module (DFM) and SSD layers
Drive Failure Analysis and RCA: Lead the technical investigation into critical firmware failures, utilizing your expertise in embedded systems, NAND flash characteristics, and debugging tools to identify the fundamental root cause and ensure fixes are targeted and effective
Synthesize and Present Product Quality Insights: Design, maintain, and leverage Jira dashboards and analytics platforms to transform raw defect data into actionable reports, clearly communicating current product health, key quality trends, and risk exposure to engineering and product leadership
Streamline Engineering Feedback Loops: Apply expertise in CI/CD systems (like Jenkins) and scripting (Python) to automate issue reproduction, failure injection, and streamline the feedback process between triage, development, and validation to accelerate time-to-resolution
Influence Product Improvement: Continuously collaborate with Engineering Managers to refine triage priorities based on customer impact and business needs, and propose systemic process and technical improvements to prevent recurrence of critical failures
Qualification
Required
Strong, in-depth technical knowledge of SSD technology, NAND flash media characteristics, and the Flash Translation Layer (FTL) within embedded storage systems
Highly proficient ability to conduct deep technical failure analysis using standard embedded debugging tools, event logs, and crash dumps to isolate complex firmware defects
Proven track record of leading, managing, and optimizing a complex technical triage or debug process across multiple geographically distributed engineering teams
Expert capability in using analytics platforms (e.g., Jira filters/dashboards) to process large datasets, extract meaningful quality metrics, and drive data-informed decisions and communications
Solid experience utilizing Python or similar scripting languages to develop tools for issue reproduction, test automation, and efficient data analysis
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
Founded in 2009
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
The Motley Fool
2026-01-04
2025-12-30
2025-12-30
Company data provided by crunchbase