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Global Healthcare IT, Inc. · 2 months ago

Business Systems Analyst II

Irving, TX

Full-time

Onsite

Entry, Mid Level

$39/hr - $39/hr

2+ years exp

Global Healthcare IT is seeking a Business Systems Analyst II to lead project meetings and gather business requirements for automated solutions. The role involves advising customers on system applications, enhancing workflows, and delivering high-quality solutions while serving as a technical liaison for workflow implementations.

ConsultingElectronic Health Record (EHR)Health CareStaffing Agency

Responsibilities

Clarify system, workflow, and process needs with operations to understand the purpose and content of requested enhancements

Assist customers with understanding system functionality and process flows and optimizing their use of assigned applications and specific project-driven tasks

Analyze customer workflow and/or process flows and assist customers with reengineering their department work

Update customer strategies

Improve processes related to account flow and reconciling accounts with customers

Translate customer requests into program specifications appropriate to assigned tasks

Understand and appreciate customers’ clinical and business functions, including but not limited to new customer file testing and implementation based on the timeframes given

Document business requirements and technical details using a variety of tools, including Word, Excel, Visio, PowerPoint, and others as applicable

Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process areas

Support day-to-day operations in assigned process areas by responding to requests for research or minor workflow changes

Identify system enhancements that will improve business processes and support future business needs

Identify issues and concerns and communicate them to management or senior team members. Develop options and recommendations

Author, or provide review of, system requests on behalf of business units and process managers, serving as a functional and technical liaison between the business units and IS organization

Learn new technologies and systems to advance knowledge of operations and process improvements, consulting SMEs or leadership as needed to gain understanding

Develop detailed technical design for workflow automation, and implement system changes, including monitoring for successful and intended outcomes

Lead and facilitate meetings with project teams, including end users, management, and IS team members

Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through proprietary workflow systems

Qualification

Business Systems AnalysisWorkflow AutomationDatabase Query ToolsProject ManagementSix SigmaTechnical DocumentationCustomer ServiceTeam CollaborationProblem SolvingOrganizational Skills