Apple · 3 months ago
Product Manager - Apple Store Online, Customer Support Shopping Applications
Austin, Texas, United States
Full-time
Onsite
Mid, Senior Level
4+ years expApple is a leading technology company known for its innovative products and commitment to diversity and inclusion. The role focuses on owning a product portfolio within the Apple Store Online team, partnering cross-functionally to deliver projects that enhance customer experience, and utilizing the latest technology to improve the online shopping journey.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Defining and communicating roadmap, requirements, and deployment plans
Creating consensus for product vision and generative AI solutions
Managing the release calendar and roadmap for software product(s)
Driving and/or supporting all phases of software development lifecycle (SDLC) with technical teams
Leading or supporting technical/functional design requirements
Overseeing data and trends to identify product gaps and issues and solve them
Leading user roundtables and capturing customer/user insights to advise business and technical decisions
Driving multiple projects and initiatives simultaneously, and balancing priorities
Domestic and International Travel may be required on occasion
Availability during evenings, weekends and non-standard hours may be required to support your product release timing
Qualification
Required
4+ years of Product Management / Product Owner experience
Record of leading sophisticated technical projects with direct ownership of a digital product
Demonstrated ability to communicate effectively and influence at all levels of an organization
BA/BS degree or 8+ years professional experience in a directly relatable role
Preferred
Experience with User Acceptance Testing (UAT) and standard methodologies
Analytical abilities and capability to influence with data
Solid understanding of and application of AI
Demonstrated ability to communicate effectively and influence at all levels of an organization, whether with a peer or senior/exec level
7+ years Product Management or Owner experience
Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Experience in one or more of the following UI/UX design areas
MacOS experience
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase